Burlington Stores, Inc.
Customer Service Lead
Aurora, CO | $61K - $144K
Qualifications
- Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required
- Physical requirements include the ability to lift and move boxes weighing 40 lbs
- or more, as well as the ability to stand and walk for extended periods of time
Responsibilities
- As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times
- You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind
- You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind
- You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently
- Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team
- Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions
- Coordinate meal and break periods and monitor schedule adherence
Benefits
- You will enjoy a competitive wage, flexible hours, and an associate discount
- Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan
- Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law
- Mid USD $16.42/Hour
- 10,001+ employees
- E-Commerce, Retail, Consumer Goods, Consumer Discretionary, Discount Stores, Department Stores, Retail & Wholesale, Fashion, Apparel, Footwear
- Public Company
- Burlington, NJ
Company information
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer with Fiscal 2021 net sales of $9.3 billion. The Company is a Fortune 500 company and its common stock is traded on the New York Stock Exchange under the ticker symbol “BURL.” The Company operated 877 stores as of the end of the second quarter of Fiscal 2022, in 46 states and Puerto Rico, principally under the name Burlington Stores. The Company’s stores offer an extensive selection of in-season, fashion-focused merchandise at up to 60% off other retailers' prices, including women’s ready-to-wear apparel, menswear, youth apparel, baby, beauty, footwear, accessories, home, toys, gifts and coats.
