Floor & Decor

Connected Customer Manager

Austin, TX | $63K - $151K

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Qualifications

Possess excellent communication and listening skills
Minimum of (3) years retail/customer service management experience including recruiting, hiring, and training associates
High school diploma and/or GED
Minimum of (3) years of computer experience in a work environment
Ability to lift 25 pounds or more on a consistent basis
Ability to sit, squat or stand for long periods of time
The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

Responsibilities

The Connected Customer Manager position is responsible ensuring an exceptional experience for both our customers and associates
This includes maintaining inventory, front end operations, hiring, onboarding, and training for all store associates
This role will be an integral part of the store leadership team by also providing a key conduit between the associate and their journey with Floor and Decor
Manage all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
Responsible for front end recruiting, hiring, onboarding, training, and development of associates
Develop weekly schedules to ensure optimized store coverage
Assist the CEM/Store Manager in handling store level human resources or loss prevention issues
Responsible for reviewing and monitoring profit and loss statements to identify areas of operational improvement
Ensure compliance to scheduling, hiring, payroll and business planning processes
Drive inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU's
Assist customers with product selection and answer product related questions
Partner with management to determine which products need SKUs, price changes and need to be returned
Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing trucks logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
Return products to the correct in store location after customer merchandise returns
Clean and stock products according to Floor & Decor's standards
Point of contact for e-commerce team members to contact regarding inventory availability in the store
Responsible for supervising inventory movement within the store
Available to open and/or close store in an effective manner
Manage associate development, engagement, performance and retention in support the Floor & Decor culture and business objectives
This position description is intended to describe the general nature and level of work being performed by people assigned to this job
While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles

Benefits

Based on eligibility our associates may opt into benefits coverage
401k option for associates
Bonus opportunities at every level
Flexible hours to fit around your schedule and schedule of deliveries
On the job training
Non-traditional retail hours (we close at 7p!)
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
80 hrs
annualized paid vacation (full-time associates)
4 paid holidays per year (full-time hourly store associates only)
1 paid personal holiday of associate's choice and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

: 5,001-10,000 employees
: Retail, Building Materials, Construction Materials, Wholesale, Flooring, Home Improvement Retail, Construction & Home Improvement, Interior Design & Decor
: Public Company
: Atlanta, Georgia
: Company Specialties:
Specialty Retailer of Hard Surface Flooring, Free Design Services, Porcelain, Ceramic, Stone, Tile, Wood, Laminate, Vinyl, and Pro Services