Elite Generations
Entry Level Customer Service Manager - Positive Work Culture
Irving, TX | $66K - $149K
Qualifications
- Empathy, patience, and consistency
- When you are an Entry Level Customer Service Manager, you are fully aware that you will help and work with multiple personalities
- You must be able to confidently manage all types of customers and scenarios with understanding and the same level of service every time
- However, that means you need to be able to roll with the punches, walk into challenges with open arms, and handle surprises with a sense of humor
- Clear communication
Responsibilities
- We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals
- Deliver an exceptional customer experience - ask questions to understand the customer's core values, encourage open communication and honesty, and provide donation opportunities
- Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness
- Track and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction
- Maintain a broad working knowledge of our charity partners, outreach programs, and goals
- Participate in daily IN OFFICE training sessions, networking opportunities, and conferences to review and discuss customer satisfaction targets and areas for improvement within the customer experience, develop sales techniques, and streamline customer support
- Perform other duties as assigned by Senior Management
Benefits
- Continuous Learning Opportunities
- Leading Industry Pay
- 11-50 employees
- Information Technology, Software Development, Telecommunications, Computer Hardware, Electronics
- Privately Held
- Dallas, Texas
Company information
Elite Generations is where social impact begins. Every day, our team is doing more by championing causes that build a stronger community. It is with their heart and hustle that we make things happen. Here, you’ll find that our desire for improving the world aligns with some of the largest non-profits such as Stand For The Silent (STFS) and Law Enforcement Against Drugs (LEAD). Partnering with non-profits such as these allow us to focus on increasing their footprint in communities and enlarging donor bases utilizing real and impactful conversations.
