TK Consultants
Account Manager
Austin, TX | $90K - $133K
Qualifications
- Minimum of a College Diploma (business related focus), or equivalent experience
- 2 + years’ experience in a customer service-related field
- 2+ Years Sales Experience in a Project Manager capacity or selling to industrial customers
- Industrial, transport, or export packaging services
- Foam, corrugated, PE Bags, etc
- Supply Chain, Logistics, Warehousing or Inventory Control
- Third Party Packaging and/or Contract Packaging Services
- Proven account management or other relevant experience
Responsibilities
- Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business managers
- Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
- Manage and develop client accounts to initiate and maintain favorable relationship with clients
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer’s usage of our product
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Provide ongoing communications with customers regarding order progress and delivery status (Start-up initially)
- Assist Accounts Receivable with resolving collections issues, as required
- Receive appropriate approval for any payment terms greater than 30 days
- Ensure no-charge sample orders have been approved by the Regional Managing Director before order is processed
- Answer the phone and direct calls appropriately
- Initiate NCR’s (Non-Conformance Reports)
- Perform other duties and handle special projects, as required
- Adhere to ISO 9001 Policies and Procedures
- 51-200 employees
- Information Technology, Business Services, Management Consulting, Human Resources, Strategy and Planning
- Privately Held
- Houston, TX
Company information
About TK We are an SAP Security & Compliance Consulting and Technical Staffing firm that specializes in a wide variety of Engineering Recruiting ranging from Civil, Oil &Gas, Environmental, Structural and more. Our SAP Security Team specializes in providing Governance, Risk and Compliance solutions for large to medium enterprises. We have been in business since 1998 and our extensive product and service portfolio enables our clients to reduce administrative costs, secure critical business data and address Sarbanes-Oxley Compliance. Why TK Clients value our commitment to deliver IT service excellence. Our proven methodologies and strategic partner solutions have enabled our clients to protect critical business data, ensure timely operation, reduce costs, and comply with laws and regulations. We guarantee fast response time and cost-effective managed support services to ensure smooth business operation. What We Do We help our clients to protect critical business data using innovative strategies and solutions. Our portfolio includes: Services SAP Consulting & Programming SAP Security & Compliance Database Consulting Infrastructure & PC Support Products APM – Authorization Process Manager bioLock - Maintaining SAP Data Integrity GuiXT - Making SAP as Simple as an ATM DBLaunch - Simplifying Database Administration Our goal is to prevent data lost so our client can focus on their core business.
