Santex
Customer Service Manager - Home / Office
McKinney, TX | $20K - $28K
Qualifications
- Requirements Working experience as a Customer Service Manager, Customer Service Representative, or a similar role
- Proficient knowledge of the latest methods and strategies to improve customer services
- Proficient in the English language Ability to think strategically
- Excellent team management and leadership skills
- Extraordinary interpersonal skills
- Customer-oriented individual and an outstanding problem-solver
- Good numerical abilities
- A keen eye on details for accuracy
- Good time management skills
- Strong work ethics
Responsibilities
- As a Customer Service Manager, your duties and responsibilities include providing extraordinary satisfaction to our clients and promoting this idea throughout the organization
- Responsibilities Make sure customer service quality is maintained
- Respond to customer issues and resolve them in a timely manner
- Introduce new methods and strategies to improve the customer service experience
- Accurately record all the documents and service issues and take strict follow up to the resolution
- Recruit and train the junior staff to achieve excellence in the respective fields
- Conduct budget costing for the department along with the Customer Service Representatives
- Make sure the department's targets are achieved
- Manage the product or service procedure and workflow according to priorities
- Apply best practices to the areas of improvement
Benefits
- Estimated Salary: $20 to $28 per hour based on qualifications
- 501-1,000 employees
- Computer Software, Internet, Information Technology and Services, Utilities, Outsourcing/Offshoring
- Privately Held
- Carlsbad, California
- Company Specialties:
Mobility, Digital Commerce, Web App Development, Security, CRMs, Enterprise, DevOps, Artificial Intelligence, Quality Engineering, and software
Company information
We are a B-certified, US-based global software services company with over 20 years of experience in creating and executing innovative business solutions for leading brands around the world. Our goal is to transform reality by integrating skills and experience to empower society through technology. Founded in 1999 in San Diego, California, we have multicultural teams in 16 countries and +100 cities around the world. Our corporate culture is what really makes us special: Santex is a people-focused organization and every decision we make is supported by our four core values: Courage, Passion, Trust, and Participation.
