State of Colorado
(Auraria) Operations Manager.
Denver, CO | $101K - $169K
- Department Information Welcome to the Auraria Higher Education Center (AHEC) located in the Platte River Valley in downtown Denver. AHEC is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us through this link: Auraria Higher Education Center Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, discounted RTD Eco-Pass, BenefitHub (medical, dental, disability, life), and outstanding retirement plan. Learn more through this link: Non-Classified Benefits Package . So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting. Description Of Job The Office/Operations Manager for Parking & Transportation Services is responsible for the operations, supervision, and management of... the daily activities of the parking & transportation services provided to the Auraria Campus community, through active management and ongoing field engagement. Services include management of daily operations, including staff supervision and systems oversight; department PayMaster, collection of revenues; managing special event parking and request; administering the enforcement/ citation program; training of staff also maintaining and repairing parking equipment, vehicles and facilities. Position further oversees the daily operation of the campus accessible shuttle program while working with institution departments on registrations and policies of the program; dispatching, overseeing employee timesheets, uniforms, supply ordering and providing outstanding customer service to meet the needs of the diverse campus community. The Operations Manager Is Responsible For Supporting Day To Day Parking Field Activities Of The Department Including But Not Limited To: • Serving as the departments PayMaster, Office Manager to ensure supplies are ordered, P-Card Manager, Uniforms, oversee new employee hiring process, uniforms, liaison for Marketing, and vendor request including their requirements to perform jobs on campus. • Daily Field Operations: Actively oversees all field activities through on-going engagement with staff and operations. Promulgate and enforce parking rules and regulations, maintaining knowledge of all Parking Services operating systems. Oversee the enforcement/ citation program (including the LPR - License Plate Recognition program) reviewing citations for possible voids needed. Review and approve Red Tag and boot requests. Oversee special event parking and activities associated with campus events, and oversee the operation of the campus accessible shuttle program. Collect revenues at pay stations, attended huts and parking meters, according to established protocols and cash-handling procedures. Daily oversight of signage needing replaced, and any other repairs needed on Parking Structures or lots. • Resource Management: Provides supervision and oversight of employees, as assigned. This includes scheduling employees into shifts that adhere to the needs of the department, including staffing parking huts and Courtesy Kiosks; Providing support to the functions and staffing of the Count room and ATW Room; Overseeing full-time and student employees; Performing necessary discipline and annual reviews of direct reports; Reviewing employee applications and conducting interviews; Providing support with necessary hiring paperwork and securing authorized signatures for status changes, promotions or pay adjustments; Conducting employee training of new hires and ongoing training of personnel based off of citation error reports, including ensuring employee compliance utilizing the two-way radio; Ensure employee safety by consistent reviews of employee behaviors through training and observations. • Equipment Maintenance & Ops: Oversee all parking vehicles and system equipment, including customer pay stations, parking meters, vehicles, mobile and fixed LPR Cameras, handheld mobile devices, printers, equipment in vehicles, department signage, immobilization devices, and any other department issued equipment. Ops Managers must also ensure timely coordination of repairs, upgrades, modifications, etc. Interact with multiple outside and inside vendors and departments for various services as needed. • Customer Service: Communicate with AHEC customers (students, faculty, staff and visitors) regarding parking inquiries, including responding to customer complaints and issues; Perform consistent review of field operations, ensuring the highest level of customer satisfaction. • Support & Communications: Provide support to Field Coordinators, Business Manager, Dispatch Manager and Field Equipment Technicians and coordinate daily shift change with other Managers in the department; Communicate with Auraria Campus Police, as required; Support and provide back up to Director and other Managers during their absence; Performs other tasks and administrative duties as assigned by the Director of Parking Services, such as uniforms, equipment ordering, billing and updates to department policies and procedures. Minimum Qualifications: Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights • Three (3) years at a supervisor level. • Two (2) years experience with record-keeping and staff support. • Knowledge and experience with overseeing and directly supervising employees, oversight with demonstrated knowledge with employee discipline procedures, diversity and inclusion. Supplemental Information Colorado Partnership For Quality Jobs And Services Act Information: After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Not Covered" position, it does not fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/ E-mail Address: Applicant Checklist & Minimum Qualifications: All correspondence regarding your status in the selection/examination process will be conducted by email. Applicant Checklist: We request that you include the following in your application: • Cover Letter detailing how your experience & education meet minimum and preferred qualifications • Resume detailing a summary of work history Applications submitted will be reviewed and given consideration. Minimum Qualifications Your application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isn't detailed in your application. • Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.) * Commitment To Equity, Diversity, And Inclusion: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Auraria Higher Education Center (AHEC) is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Nicole Yanez at nicole.yanez@ahec.edu
- 10,001+ employees
- Biotechnology, Information Technology, Finance, Financial Services, Manufacturing, Construction, Technology, IT Services, Hospitality, Real Estate
- Government Agency
- Denver, CO
Company information
Serve the needs of the State of Colorado through a number of subdivisions. The Colorado Judicial, Legislative, and Executive branches form the government for the State of Colorado. "A Career should be about believing in what you do and making a positive impact on your community. That is a career that makes you proud; that is a career with distinction."- Mary Mullarkey, Chief Justice of the Colorado Supreme Court.
