Alchemer
Technical Support Representative
Louisville, CO | $58K - $162K
Qualifications
- You have a passion for customer service and a great love for helping people
- You are well-versed and comfortable with email, phone, and social media etiquette
- You have experience in customer service and maybe even technical support
- Ability to exercise creativity in problem-solving
- Ability to empathize with customers and convey confidence
- Independence to find your own answers and keep learning
- Ability to prioritize and get things done with many distractions
- Ability to be proficient with computers
- Most excellent written and verbal communication skills
- Aptitude to be a self-starter and you’re flexible with frequent change
Responsibilities
- You will provide immediate and amazing service to our customers worldwide
- You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers
- this role is for the time block from 1:30PM- 10:00PM Monday- Friday
- Enthusiastically support customers by phone, email, social media and other web-based tools
- Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner
- Work in a team environment to achieve shared goals
- Promptly escalate more complex problems to appropriate internal resources
- Participate in enhancing the product from initial design through testing and delivery
- Enthusiastically provide internal support for the application
- Continuously endeavor to improve the quality of our support and service, both internally and externally
- Provide on-call customer support on a shared rotation (no more than 4 times a year)
- Actively learn and become a Subject Matter Export in one or more of our survey tools
- Responsible for holding to our Customer Service metrics
Benefits
- Compensation for this position includes an hourly pay rate of $24.04, eligibility for an annual bonus, and eligibility to partake in the Employee Participation Program
- Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays
- 51-200 employees
- Data Analysis, Consumer Insights, Analytics, Customer Experience Management, Survey Software, Market Research, Employee Engagement, Marketing Research, Survey Data Analysis, Customer Feedback Management
- Privately Held
- Louisville, CO
- Company Specialties:
Online Surveys, Marketing Tools, Survey Software, Web Forms, Data Collection Tool, Survey Platform, Marketing Research Software, HR 360 tool, Enterprise feedback management, Customer Insights, NPS, VOC, panels, Busines Intelligence, Data Analytics, and Data collection
Company information
Founded in 2006, Alchemer provides an integrated feedback management platform that enables businesses of all sizes, to collect and act on feedback to find, get, and keep the best customers. Only Alchemer puts customers at the center of everything a company does, without changing the systems or processes they use. Alchemer provides feedback and insights to more than 15,000 customers globally, helping them transform into more customer-centric organizations. These customers create more than 50,000 new surveys each week and receive more than 1 million responses daily. Alchemer is a recognized leader for innovation, service, and value.
