Integrated Control Technology
Technical Support Representative - Access Control
Centennial, CO | $50K - $55K
Qualifications
- Exceptional problem-solving skills and attention to detail
- Exceptional communication skills (written and verbal)
- A passion for providing top notch customer service
- High level of motivation with the ability to work unsupervised
Responsibilities
- The successful candidate will be working closely with the Technical Support Manager, receiving and resolving support related enquiries from our growing customer base
- Providing solutions and building relationships with customers over phone and email
- Prioritizing workloads and providing project specific technical support
- Assisting with testing and replication of issues to define and close support tickets
- Ensuring customer knowledge base is advanced with key product information where applicable
Benefits
- Salary: $50,000.00 - $55,000.00 per year
- 401(k)
- Paid time off
- No weekends
- 201-500 employees
- Industrial Automation, Building Automation, HVAC, Energy Management, Energy Management Systems, Smart Home Technology, Smart Building, Security and Access Control, HVAC Control Systems
- Privately Held
- Auckland
- Company Specialties:
Security , Integrated Access Control and Intrusion Detection, Access Control, Intrusion Detection, Security Access Control, Mobile Access Control, Access Control Solution, Access Control System, Building Automation, Digital Video Surveillance, and Physical Access Control
Company information
Integrated Control Technology (ICT) is a world leading manufacturer of unified electronic access control and security solutions enabling a scalable solution for organizations to protect their people, operations and information. ICT's Protege® seamlessly integrates a full suite of security management functions and technologies using using an open architecture design. offering electronic access control, ID credential issuance and management; alarm monitoring, apartment management, digital video surveillance and management, real-time digital video content analysis, integration of biometric technologies, intrusion detection and smart card functionality, plus integration with a multitude of third-party systems. Based in Auckland, New Zealand, ICT has a global presence with offices located in Denver (Colorado USA), Amersham (United Kingdom), and Sydney (Australia) to provide full local sales, support and service to our clients and partners around the world. To learn more, visit www.ict.co
