Position: Customer Service Manager -Territory Manager Tyler, TX

Department: Client & Independent Contractor Account Relationship support

Work Environment: In the Field – Stores (warehouse delivery) locations / On-site

Shift - Job Status: Full Time / 5 days / Open Schedule availability / Sunday to

Saturdays / Start Time 5am / Business start-up

Cross Dock Warehouse Locations: Smith County Texas (8 locations)

Industry: Transportation / Appliance Delivery and / or installation / White Glove

Career Level: Professional

Lowe's Home Improvement Cross Dock Warehouse Locations: Bowie County Texas

Account Type: Lowe's Home Improvement Cross Dock Appliance

Job Summary:

We are seeking a Field Area Delivery Operations Manager who will support and own the overall delivery operations of an assigned dedicated account and on-site staff to ensure transportation service expectations are met for a brand-new White Glove appliance start up to support a 7 day business model. Must be able to work flexible schedules including weekends and holidays and be available to address operational issues in real time.

RESPONSIBILITIES

3-5 years effective in managing Consumer Goods / Delivery / Transportation / Appliance / Installations - Remote teams or drivers.
Performs supervisory responsibilities to effectively manage personnel including interviewing, hiring, training, planning, assigning work, appraising performance, disciplining, addressing complaints and resolving problems.
Establishes and maintains positive working relationships to meet or exceed customer expectations while optimizing the transportation network.
Develops, implements and refines department policies and procedures to ensure overall effective departmental performance.
Schedules loading/unloading appointments and dispatches equipment as needed to assure daily on-time delivery.
Explores, implements and manages cost saving opportunities.
Road Warrior - Travels to area cross docks / showrooms (from 5 – 8 locations)
Adheres to company policies and procedures and ensures compliance.
Receives and carries out instructions.
Maintains regular and predictable attendance.
Recruits the owner operators – independent delivery contractors (of 26 ft box trucks)
Support the delivery of “White Glove” appliances in throughout the state of Texas

Requirements

Minimum 3-5 years of experience in warehouse management, distribution, and four wall inventory control - preferably in big box consumer goods or last-mile distribution.
Communicates effectively.
Demonstrates effective leadership.
Solves problems and makes decisions independently and proactively.
Manages multiple priorities and deadlines.
Uses computers and software programs proficiently.
Exhibits ability to read, write, talk and hear; add, subtract, multiply and divide; and lift and/or move up to 80 lbs. as required.
Valid Driver’s License /Road Warrior to support 6 locations.

EDUCATION AND/OR EXPERIENCE
Bachelor's degree from four-year college or university; three to four years of related experience and/or training; or equivalent combination of education and experience.

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Company Screening: Must successfully complete pre-employment testing / background / drug screening exam.

Company Profile

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner’s Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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