Why Shiftsmart

We’re building the Amazon of labor.We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 3M flexible workers (ranked #2 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart, PepsiCo, Google, and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. We’re one of the fastest-growing scaleups in the country. We’ve grown 2-3x each year since we started, paid over $130M in wages to hourly workers, and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

Join a rocketship.This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.

Ownership + impact.Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.

Captain your career path.Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).

Become a world-class executor.We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Role overview

The mission of our Product & Design team is to build products and features that empower both employers and workers on our platform. We are information magnets and work closely with other teams to determine how we can move the needle for key metrics across our business.

In this role you will ensure a seamless user experience across the lifecycle for workers and employers on our platform. You will be involved in every step of the design process and have the opportunity to shape the process from the ground up. You will solve problems with a user-first approach blending service design, visual design, interaction design, user research, and prototyping across both our employer platform and worker app experiences.

What you’ll do:

Own the user experience for both employers and workers on our platform. Design and develop high quality wireframes, mockups, user flows and prototypes with an eye towards accessibility.
Keep pace with the latest trends in the UI/UX field, particularly. Build a profound understanding of our customers - their needs, pain points, and preferences - to fuel design innovation and differentiation.
Create holistic design solutions that fulfill our partner & customer needs, while considering the business, brand, and technology
Consistently deliver compelling design solutions with an appropriate balance of viability, functionality, and delight.
Effectively articulate your thought process and strategic rationale to help stakeholders understand and align on design decisions.
Contribute to and maintain Shiftsmart’s design system, information architecture, and design processes to ensure consistency and quality throughout the product.
Partner with Product, Engineering, Marketplace, Customer, Growth and other teams as relevant to actively define the product strategy.
Conduct user research to deeply understand our customers, generating new product ideas and refining solutions.

Who you are

You enjoy starting with the user and working backward to the solution, and are excited to work on a business with multiple stakeholders and unique design challenges.

Product design: You have 5+ years experience working in UX, UI, HCI or other product design related roles, and ideally in startups. You have a strong understanding of the full product development lifecycle.
User journey design: Experience with developing complex and iterative B2C user journeys and experiences, conducting experimentation. Experience building products from 0 → 1.
User research: Strong ability to understand and empathize with end users, translating those learnings into actionable insights. Experience building UX research programs/processes, a plus.
Influence: You effectively partner and collaborate with both product managers and engineers to ship products, even without formal authority.
Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making.

Compensation Philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar-stage, high-growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity, we offer the following benefits:

Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
Generous, fully paid parental and family leave policies
Pre-tax commuter benefits
Unlimited and flexible PTO
Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Equal opportunity employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Operating Principles @ Shiftsmart

This is a preview of our operating principles. For the full version visit: https://shiftsmart.com/company/operating-principles

Execution Is Binary

We #GetShiftDone.We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.

Missionaries, Not Mercenaries

We before me.We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.

Inputs > Outcomes

We work really hard.Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge.

Honesty Over Harmony

We share the truth even when it is painful.We do not, however, share the truth callously to hurt people’s feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst.

Invent & Iterate

We are inventors @ heart.We categorically reject the phrase“that is how it’s always been done”, and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that don’t scale, only to create ways to scale them later. We’re builders.