NA Support Engineer

At Ocado Group

North America

Who We Are

Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division.

The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.

Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with Kroger to help it redefine the grocery customer experience in the United States through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.

Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce.

What You Will Do

The Support Engineer will report directly to the Head of Engineering, North America. As a Support Engineer you will provide support for on-going engineering fault conditions, reactive and planned maintenance activities, and be involved in reactive and continuous improvement projects within our state of the art, automated Customer Fulfillment Center (CFC).

The Support Engineer’s Day-to-day Responsibilities Include

:

Supporting on-site Shift Teams reacting to MHE breakdowns (both mechanical and electrical), performing trouble-shooting to identify the fault, analyzing the issue, and completing the fix in a timely manner to keep operation downtime to a minimum.
Keeping accurate records such as work activities, tasks carried out, parts used through stores, etc.
Perform assembly and sub-assembly repairs by following written work instructions, blueprints and schematics.
Work closely with NA Centrals Lead Engineers, Site Controls Engineers, on-site Shift Teams and other Support Engineers to find ways to increase machine reliability on existing and new equipment, diagnose equipment breakdowns and action repairs ensuring the direction of labor and planned engineering activities fully support the operation.
Support NA Centrals Lead Engineers on improvement and corrective action projects including, but not limited to, process development, process deployment, data analysis, and root cause/correction action development.
Provide additional support to the Operation through monitoring the activities and efficiency of the Grid and Robots and escalate problems to Engineering Operations for inspection.
Support the investigation of any stoppage on the grid which pauses the Operation and see through to resolution, including escalating to off-site support and remotely connecting to the Robots.
Completing quality inspections to ensure work is completed to a safe standard.
Deploy/travel to any NA site to provide variable labor support to address new issues, on-going problems, and project support. May be deployed with as little as 48 hour notice.

The Support Engineer may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

This role will require up to 75-90% travel to support sites outside of their “home-site” .

Who You Are

To qualify for this position, you must meet the following requirements:

Minimum of two years of relevant work experience in a mechanical or electrical field.
An Associate’s or Vocational degree in electrical or mechanical related discipline or advanced training with a minimum of three years experience preferred.
Experience carrying out electrical or mechanical maintenance to include predictive and preventive planned maintenance.
Experience diagnosing and documenting equipment breakdowns, resolving issues and handling repairs.
Good communication and interpersonal skills, able to impart knowledge effectively to others.
Good organization skills, able to prioritize.
Must be comfortable and experienced working at heights.
Strong technical ability relating to automation hardware and software.
Sound analytical skills with an eye for detail; good problem solving ability and a practical approach.
Ability to travel up to 75-90% travel to support sites outside of their “home-site”
Experience of working with computerized maintenance management systems (CMMS) preferred.
Computer literate including Google Suite.

This role will require flexibility due to the facility being a 24/7 operation and a shift pattern will be utilized that will require working days, nights and weekends.

Physical Activities

Ascending or descending ladders and stairs.
Moving between worksites to accomplish tasks in tight and confined spaces.
Remaining in a stationary position, often standing or sitting for a prolonged period.
Adjusting or moving objects up to 30 pounds in all directions. Work that includes moving objects up to 100 pounds or more.
Communicating with others to exchange information.

Environmental Conditions

Low temperatures and noisy environments.

Location

You will be based at a customer fulfillment center in NA.

For a sense of who we are and what we deliver we invite you to explore online to learn more about Ocado Technology and Ocado Engineering, which directly support the Ocado Solutions division, and take the next step in what will be an amazing career with us.

Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.