Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?

Trilogy is hunting for “fixers”. If you are a ChatGPT whiz who can wade knee-deep into failing business processes and yank out the wrenches keeping things from turning smoothly, then we’re hunting for you.

In this role, you’ll be in charge of transforming waste into winning. How? By simplifying overly complex operations, eliminating wasteful processes (and people), and identifying and solving operational misalignments.

While some operations roles boil down to sitting in meetings all day, and others are one boring performance review after the next… this position will give you the power to get your hands dirty. You’ll plan and execute internal restructures that make everyone on your team say, “Wow, we should have been doing it like that from the start.”

Call us old-fashioned, but we think operations roles should involve operating — i.e., actually taking action to create change in the short term. Maybe you do, too?

Who You Are

You genuinely enjoy digging into every part of a business to locate and eliminate operational inefficiencies
You’re an expert at improving internal operations to deliver more value to customers (or you would be, but you haven’t had the power to try yet)
You understand complex operations and quickly figure out ways to simplify them
You may or may not have been called a “robot” by people who don’t understand getting pleasure from fixing something that’s broken

What You Will Be Doing

Using generative AI to automate manual processes throughout the entire organization.
Turning your piercing, merciless vision on what’s working in a given division — and what’s not.
Creating restructuring plans for specific operational functions (e.g. Customer Support, Pricing, Sales) based on the Trilogy playbook.

What You Won’t Be Doing

High-level management and delegation. Virtually all administrative tasks and standardized work is automated for you, so you can focus on execution.
Overseeing steady-state operations. Once the division you’re working on is sailing smoothly, you’ll move on to the next challenge.
Reinventing the startup wheel. Instead, we hand you the proven playbook for growth, and you go to town.

Management Consultant Key Responsibilities

Execute proven operational and structural frameworks to turn around broken companies — we give you the playbook, you run with it (and tell us how you think it can be improved)
Achieve positive margins and high customer retention rates for our portfolio of software company acquisitions

Basic Requirements

5+ years of experience in the enterprise software industry, building a deep understanding of software practices
5+ years working in an operational role
3+ years of experience in a customer-facing role (e.g., Support, Sales, Collections)
Experience using generative AI tools to achieve quantifiable productivity improvements

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

What to expect next:

You will receive an email with a link to start your self-paced, online job application.
Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.

Important!If you do not receive an email from us:

First, emails may take up to 15 minutes to send, refresh and check again.
Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-5145-US-NewYork-ManagementCons.005