Job Title:Manager, Camp Success Team | Tennis & Pickleball Division

Work Location:Remote, Hybrid

Hourly Range:$25-$29

Company Overview: US Sports Camps (USSC), headquartered in San Rafael, California is the licensed provider of NIKE Sports Camps. It was started in 1975 with the same mission that it defines today: To connect passionate coaches with young athletes to facilitate athletic and personal development in a positive and safe environment. By partnering with the country’s best coaches to direct our camps and by providing them with valuable operational and marketing support, USSC is the largest sports camps company in the world. USSC’s offerings include youth and adult camps in baseball, basketball, crew, cricket, esports, field hockey, football, golf, gymnastics, lacrosse, pickleball, rugby, running, soccer, softball, swimming, tennis, volleyball & water polo.

Job Overview:USSC is seeking an experienced Manager to lead sports camp operations and customer support initiatives for the Tennis & Pickleball Division. The ideal candidate is energetic and motivated and possesses excellent management, customer service, communication, interpersonal, and computer skills. They exude professionalism and positivity, are highly organized, detail-oriented, efficient and well-versed in the Microsoft Office Suite and Adobe applications. Proficient verbal, written, and computer skills are a must. This person will be responsible for prepping, planning, and ensuring the division provides the highest quality of operational support for Camp Directors and excellent customer service to camper families in a fast-paced environment. Success in this role requires organization, resourcefulness, incredible customer service, total follow-through, and most importantly, an understanding of what has made US Sports Camps successful for the past 47 years: a full commitment to servicing our coaches and customers with an unwavering passion for youth athletic and personal development. This is a non-exempt, hourly role located at the US Sports Camps Headquarters in San Rafael, CA (hybrid and remote work options will be possible). The start date for this position will be around March 18,2024.

The Job:

Help with onboarding, training, and managing division’s operations and customer service employees
Handle high-level customer service issues and some general customer service phone support
Lead and help manage division in administrative/operational project planning and execution - Updating webpages, adding camps to registration system, executing email campaigns, inputting camp details into digital, social, and print marketing assets, creating parent Information Packets, writing press releases and sport tips, etc.
Lead and help manage division in execution of division’s digital, social and print marketing projects
Communicate frequently with Camp Directors for pre and post camp administrative and customer service support
Assist the Sport Manager in product ordering and shipping to camp locations

The Ideal Candidate Is:

A Multi-Tasker – there are many projects, you need to know how to prioritize
A Perfectionist – quality and attention to detail are at the forefront of everything we do
A Learner – seeking knowledge from all members of the USSC team contributes to success
A Contributor – good answers come from everywhere
A Team Player – you support the team in a variety of ways throughout the camp season cycles
A Competitor – you play to win, and have fun
A Heart – we are the “good guys” and always want to stay that way!

The Ideal Candidate Possesses:

An understanding of team management, and proven success in self-management
At least two years of management and customer service experience
Excellent organization and problem-solving skills
A proven ability to execute tasks in a timely manner
Savvy with technology and service platforms
A demonstrated passion for athletics and social impact
Excellent interpersonal communication and “people skills”
Patience, stress tolerance, ability to think quickly, and a proactive work style
A Bachelor’s degree or higher
Proficient verbal, written, and computer skills (including Microsoft and Adobe applications)
Racquet sports experience/knowledge preferred

The Perks at US Sports Camps:

Competitive compensation package including base hourly wage and bonus opportunities
A flexible vacation policy – “a just get it done approach”
Leading medical, dental, and vision benefits
401K plus company match