Now Hiring! Operations Manager

Is your current job a nightmare? Make it a dream job at Mattress Firm®!

The Operations Manager contributes to Mattress Firm's success by overseeing the efficient day-to-day operations of multiple functions within their assigned distribution center.

Benefits Include

Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans

Job Details

Manages and develops members of the distribution center team
Contributes to meeting overall financial objectives of the distribution center (DC) compared to budget
Creates and fosters an environment of trust, open two-way communication, and cohesive team effort
Ensures the team follows standardized operational processes in accordance with safety policies and procedures
Ensures alignment with strategic vision and communicates organizational mission and values to the team
Educates team members and contract employees on customer satisfaction measures and holds them accountable to results
Ensures the DC provides World Class Service to internal and external customers
Holds one-on-one meetings with direct reports at least twice a month
Collaborates with sales partners to ensure delivery of exceptional customer service
Facilitates resolution of customer service issues
Assists in managing the DC schedule
Conducts required physical cycle counts; reviews discrepancies and makes appropriate corrections
Provides safety and other training and periodic retraining to all team members and contract employees in the DC
Recruits, interviews, and participates in hiring process for potential DC team members
Ensure all safety policies and procedures are followed to ensure a safe work environment for all
Communicate professionally with all internal and external contacts
Takes an active role in onboarding and training new DC team members
Identifies opportunities and drives continuous improvement initiatives in the DC
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments

Mattress Firm

We’re no ordinary mattress company. In just over 30 years, Mattress Firm is America’s most trusted authority on sleep. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts, we have helped millions of people get better sleep. That’s who we are and what we do—because everyone deserves a great night’s sleep.

Mattress Firm takes pride in our purpose of helping people sleep well to live well, and we deeply invest in every new associate coming on board to live up to that promise.

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Pay Range

Staring at $75.000 per year

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.