Position Overview:Customer Service Representative (CSR)

Penco Electric & Generators is the fastest growing electrical services contractor and Generac generator dealer in the Chicagoland area. We are currently hiring afull-time Customer Service Representative (CSR)to be our front line, friendly, enthusiastic customer service expert to coordinate all of our customers’ needs. This is a great role for someone who is a self-starter and enjoys a fast-paced and positive work environment.

About Penco Electric & Generators

Penco has been proudly serving residential and commercial customers since 2005. Our TEAM prides itself in our stellar customer service and attention to detail from first phone call to completion of each job.

Chicagoland's Premier Generac Dealer
Full service residential & commercial electrical services
Proven track record (3,000+ Generac generator installations)
Over 25,000 generator maintenance & repair service calls
Over 10,000 electrical service calls
Stellar reputation (4.8 Stars Google Rating)
Fully licensed, bonded & insured

Job Description Summary

The CSR plays a vital role in being the first line of communication for our current and prospective customers. This role will ensure our customers are scheduled accordingly on the dispatch board and maintain clear communication with our field technicians at all points throughout the day as needed. The CSR will utilize our field management software (Service Titan) alongside excellent communication with our customers, while managing multiple tasks simultaneously.

Job Responsibilities

Managing incoming calls and service inquiries across multiple channels
Communicating in a positive and professional manner
Identifying and assessing the needs of our customers
Booking appointments for our technicians and estimators
Thorough communication and support to the entire TEAM as needed
TEAM first mentality
Attend regular TEAM meetings

Qualifications And Skills

CSR experience within the trade service industry is a PLUS
Service Titan experience is a PLUS
Google Workspace experience is a PLUS
Able to work independently or as an active member of a TEAM
Punctual
Excellent time management
Strong attention to detail
Coach-able & trainable
Excellent work ethic
Excels in written and verbal communication

Benefits

Employee discount
Health insurance-
Paid time off
401k

Schedule

8 hour shift
Day shift
Monday to Friday
Overtime

Education:High school or equivalent required

Work Location:Onsite

Join our TEAM

If you are passionate about delivering exceptional customer service and have the skills and qualifications necessary for this role, we would love to hear from you. Join our TEAM and be part of an organization dedicated to customer satisfaction and operational excellence.