Customer Service Manager 13324

A leading professional networking company is seeking a Customer Service Manager.The successful candidate will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on our hiring products and solutions. The ideal candidate has experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value. The company offers agreat work environment!

Customer Service Manager Pay And Benefits

Hourly pay: $40-$50/hr
Worksite: Leading digital streaming network (Chicago, IL 60611 or Omaha, NE 68144 - Hybrid)
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
40 hours/week, 12 Month Assignment

Customer Service Manager Responsibilities

Serve as a Customer Champion and Advocate.
Help Customers realize value from their investment.
Manage a book of business by prioritizing and delivering on key customer lifecycle  events.
Show commitment to personal journey with Partner with teams (ie. sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI).
Execute leading practice recommendations based on methodology leading practices to book of business to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria.
Build an understanding of our products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
Share customer insights to drive different product adoption behaviors.
Track and document customer activity via system tools, ie. Dynamics.
Encourage customers to utilize appropriate resources  to increase their utilization per methodologies.
Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.

Customer Service Manager Qualifications

4+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value .
Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint .
Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales and/or sales effectiveness experience.
Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges .
Developing organization, project management, and time management skills.
Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences.
Ability to prioritize workflow across a large client base .
Developing an understanding of Sales concepts and Software as a Service .
Acts as a team player with both internal and client teams.