About EngageSmart

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. Our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service vertical solutions, including SimplePractice, InvoiceCloud and DonorDrive, that are designed to simplify its customers' engagement with their clients by driving digital adoption and self-service. As of September 30, 2023, EngageSmart serves 116,200 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

As the Director of Sales Enablement at EngageSmart, you will play a pivotal role in optimizing the performance of our sales teams through strategic enablement initiatives and cross-functional collaboration with Marketing, Product, HR, and other key functions. Reporting directly to the SVP of Operations, you will be responsible for developing and implementing programs, tools, and resources that empower our sales force to achieve their targets and drive revenue growth.

As a key member of the Enterprise Operations organization, you will serve as a business and strategic partner to the sales and operations teams to ensure strategic alignment and execution on qualification methods and selling methodologies using proven industry best practices and measures.

The Director of Sales Enablement at EngageSmart will play a transformative role in driving the company's success by significantly enhancing the performance and productivity of our sales teams. By implementing strategic sales enablement initiatives, this role will streamline processes, optimize resources, and empower our sales force with the necessary skills and tools to excel in their roles. The impact of this role will be felt across the organization, as it directly contributes to driving revenue growth, improving customer satisfaction, and fostering a culture of continuous improvement and innovation. Ultimately, the Director of Sales Enablement will be instrumental in positioning EngageSmart as a market leader in providing innovative technology solutions, further solidifying our reputation for excellence in customer engagement and business success.

The ideal candidate for the Director of Sales Enablement at EngageSmart is a well-rounded professional who excels not only in strategic sales enablement but also in building and maintaining strong relationships across various organizational levels. This candidate possesses a holistic skill set, combining a deep understanding of sales processes with excellent communication and interpersonal abilities. They thrive in a fast-paced environment, showcasing adaptability, resilience, and the ability to navigate dynamic challenges. A collaborative mindset, coupled with strong leadership and team management skills, is paramount. This candidate not only drives results but also fosters a positive and collaborative culture, contributing to the overall success of the organization. Their ability to build lasting relationships and navigate complexity will be instrumental in creating a cohesive and high-performing sales enablement function at EngageSmart.

Responsibilities

Provide thought leadership and analytical insight into industry selling best practices; be the go-to from the sales organization for selling guidance.
Provide leadership and vision for the enablement function.
Design and deliver comprehensive sales training programs for onboarding and ongoing skill development.
Create and curate sales collateral, playbooks, and tools that enhance the effectiveness of the sales team working closely with product, marketing, and other departments.
Collaborate with marketing and product teams to develop compelling sales content and messaging.
Ensure alignment between product/marketing materials and the needs of the sales team.
Analyze and refine the sales process to improve efficiency and effectiveness.
Implement sales methodologies that align with company objectives.
Analyze and refine the sales process to improve efficiency and effectiveness.
Implement sales methodologies that align with company objectives.
Measure and report on key metrics and measurements for success in the function while holding non-enablement functions accountable for their influence on these metrics.
Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools.

Qualifications & Competencies

8+ years of experience in sales enablement or a related field.
Proven track record of implementing successful sales enablement programs.
Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
Exceptional written and verbal communication skills.
Ability to present complex information clearly and concisely.
Strong leadership and team management skills.
Ability to influence and collaborate across various departments.
Ability to pragmatically solve difficult problems with data-driven decision-making.
Self-driven and comfortable with ambiguity and uncertainty
No prior industry experience needed but certainly welcome and highly valued.
Comfortable working with multiple remote teams
Resource should be a self-starter, and self-managed.
Thrives in fast-paced environments, prioritizing agility, and willingness to act.
Analytical mindset with the ability to use data to drive decision-making.
Familiarity with sales metrics and key performance indicators.

Benefits

We offer a competitive benefits program including:

Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)

EngageSmart is an Equal Opportunity Employer.

EngageSmart provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@engagesmart.com.

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