Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, gt.school. Have you got what it takes?

Are you a tech-savvy problem solver with a passion for revolutionizing education through AI? We're seeking a detail-oriented individual with excellent communication skills to join our team.

At gt.school, we're at the forefront of EdTech innovation, leveraging cutting-edge technology to transform online education. As a part of our team, you'll be driving innovation and playing a pivotal role in revolutionizing the learning experience for students. This is your chance to dive into the exciting world of AI and make a significant impact on education.

This role isn't some service desk position. It uniquely combines operational support with a strategic focus on AI and technology, reflecting our commitment to continuous improvement and innovation. Unlike roles narrowly focused on technical aspects, this position offers a holistic approach, involving collaborative cross-functional work, designing playbooks, and proactive problem-solving in customer support and manual operations.

In this role, you'll design and implement playbooks, respond to customer inquiries using AI tools, and analyze student data for an improved learning experience. If you thrive on innovation, enjoy collaborative problem-solving, and want to contribute to the dynamic world of EdTech, we encourage you to apply. Your skills and passion can make a real difference. Apply now for a role that goes beyond the ordinary and lets you drive positive change in education!

What You Will Be Doing

Design playbooks: Developing and implementing structured guides and procedures to streamline operations and ensure consistency.
Customer support: Responding to customer inquiries, resolving issues, and delivering exceptional support using AI tools and other software products.
Student Data analysis: Recognizing potential student issues, and collaborating with program management to address challenges, ensuring a smooth learning experience.

What You Won’t Be Doing

Converting leads or engaging in direct sales.
Working without collaboration and team interaction.
Handling support requests over the phone.
Building out curriculum development or instructional design for students.

Support Engineer Key Responsibilities

Ensure a measurable reduction in customer support response times, leading to a substantial increase in overall customer satisfaction and a significant improvement in operational efficiency through the implementation of streamlined playbooks and collaborative cross-functional processes.

Basic Requirements

At least 2 years of experience in a support and operations role
Currently based in the US
Experience using generative AI tools (such as ChatGPT or Claude) to boost productivity

About Gt.school

GT School is an EdTech Startup that leverages technology, AI, and subject matter experts to cultivate a new way of learning. Our unique approach leverages 50+ years of learning science, cutting-edge data analytics and high-performance coaching. In doing so, we can help students learn more, learn faster, and learn better - and have fun while doing it. We are a remote-first company that hires globally via Crossover.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

What to expect next:

You will receive an email with a link to start your self-paced, online job application.
Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.

Important!If you do not receive an email from us:

First, emails may take up to 15 minutes to send, refresh and check again.
Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-5200-US-Atlanta-SupportEnginee.002