Job Title: Professional Admissions Liaison

Reports To: Vice President of Business Development

Northpoint Recovery Holdings, LLC, established in 2009, is a growing, behavioral healthcare treatment platform treating adults with substance use disorder and co-occurring conditions under the Northpoint Recovery brand and adolescents with mental healthcare conditions under the Imagine by Northpoint brand. The Company serves patients with commercial health insurance and is an in-network model. Northpoint has grown from two facilities to fifteen today entirely on a de novo basis with plans to expand rapidly in both existing and new markets. Organizational values include humility, heart, inspiration and conviction. Our commitment to excellence means doing good for others and engaging in innovative empirical based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process.

POSITION SUMMARY: As a key member of the Northpoint team, the Professional Admissions Liaison is responsible for the outbound marketing and revenue generating activities in accordance with budgeted objectives to obtain maximum profitability in relation to preset standards. This person will work strategically to increase awareness and promote Northpoint facilities and services to exclusive audiences. This individual will also serve as the concierge admissions point of contact, meeting with potential patient, families and priority providers to coordinate all aspects of the admissions process. As an ambassador of our company, becoming a trusted face to our customers while also adhering to our Core Values is paramount.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Develop and execute a business plan that is designed to meet and exceed financial, market, and operational goals for your respective territory
Provide face to face assessment and coordination of admissions for inpatient level of care
Service existing referral sources, and establishes new referral sources by planning and organizing daily work schedule to increase awareness and drive revenue in regional territory
Adjust content of presentations by studying the type of referral source
Effective territory planning to ensure retention and penetration of existing referral sources, cultivation of new community partners, and the conversion of high quality revenue
Work with internal teams to implement and train on solutions to ensure successful client/patient outcomes
Work cross functionally with team members including other Business Development reps, Admissions, Billing, Marketing, and other internal support functions
Utilize CRM and other methods for planning, forecasting and business intelligence in order to support strategic and tactical decisions
Responsible for executing to established KPIs
Keep leadership informed of territory progress on a regular basis
Preparation and operation of trade shows, conventions, and/or clinical meetings
Provide high quality resource support to staff and treatment team
Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
Explain insurance benefits to potential patients/clients and their families
Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
Discuss payment options with potential patients/clients and/or family members or fiduciaries
Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
Provide the Program Director with information on new patients/clients to aid in schedule development
Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient’s/client’s admission have been contacted and provide all pertinent information about the admission to them
Maintain contact with referral sources in cooperation with marketers
Ensure accurate referral sources are entered into the electronic medical records system
Adhere to all company policies and procedures
Maintain confidentiality in accordance with established policies and procedures and standards of care
Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

Bachelor’s Degree or commensurate experience required
Minimum of two (2) years of business development experience within the behavioral health field with a proven track record of growing programs and census
Experience working in the adult substance abuse, adolescent and young adult populations is highly desirable
Valid driver’s license and a safe driving record
Self-motivated, organized and a passion to help are a must. A Player with a proven history of top ranking in past positions with a highly energetic and focused sales personality
Demonstrated ability to develop both internal and external long-term business relationships
Proven skills in working independently on several projects and presentations simultaneously
Prior experience using KIPU or other CRM system

PREFERRED KNOWLEDGE AND SKILLS:

Excellent critical thinking skills and organizational abilities
Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
Quickly and effectively identify and resolve problematic situations
Comfortable analyzing information and dealing with complexity
Attention to detail and accuracy
Able to handle confidential material in a reliable manner
Ability to interact and communicate with individuals at all levels of organization
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast-paced environment
Proficiency with Microsoft Office Suite

REQUIRED CERTIFICATES/LICENSES/REGISTRATIONS:

Must be at least twenty-one (21) years of age
Must have a valid driver’s license and safe driving record

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job performed at a desk in front of a computer
Requires heavy use of mouse and keyboard
Indoor office environment
Though this position is not permanently located in a treatment facility setting, exposure to emotionally impaired patients is possible, and may be frequent. Stress ranges from low to high, depending on the situation
Occasional travel required, inclusive of overnight stays and weekends
Must be able to safely operate a vehicle
Ability to work out of a home office. This will include maintaining an inventory and storage of literature and merchandise

CONDITIONS OF EMPLOYMENT:

Completion of a tuberculin screening during first week of employment
Completion of a pre-employment drug screening, post-accident and upon reasonable suspicion of use
Completion of orientation and required paperwork prior to reporting to work
Demonstrated computer literacy
Attendance at all mandatory staff development and training
Completion of background and professional reference checks
Completion of a Motor Vehicle Record check

Compensation:

$70,000 - $95,0000 annual salary

Professional Development:

Northpoint provides reimbursement for clinical licensure fees
Northpoint provides clinical supervision for licensure at no cost to the employee
Professional development, and the opportunity for continuing education credits to maintain licensure is provided at no cost to the employee

Full-Time Benefits Include:

100% Employer Paid Medical premium for employee level coverage – spouse and dependent premiums are subsidized at 50%
100% Employer Paid Basic Life Insurance
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short-Term Disability, and Supplemental Life & AD&D Insurance
Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
Generous Paid Time Off plan and 10 paid holidays annually
Employee Referral Bonuses
401K Retirement Plan & Employer Match
Free counseling services and resources for emotional, physical and financial wellbeing
Consumer discounts through LifeMart
Free parking!

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an at-will employer. Employment may be terminated at any time by employee, or employer with or without notice.