Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter.

People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.

We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

Join us and make your mark on what’s next in fintech.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

The Head of Product - Paze, reporting to the General Manager of Paze, will lead the vision, strategy, and product execution for Paze. The role will set the direction, tone, performance, and culture for the Paze product organization.

Essential Functions

Leadership: Build internal and external alignment on product strategy and execution. Influence cross-functional partners to align around solving customer problems. Directly influence EWS and customer executives with vision, strategy, and product plans
Product Development and Management: Build/develop the methodology, tools and processes used to deliver new features and manage the existing product, contributing to the practice of product management at EWS. Understand and articulate consumer pain points and define innovative solutions that delight consumers, merchants and FIs alike.
Customer Partnership & Alignment: Hold the product team accountable for demonstrating a deep understanding of customer problems and pain points. Focus on gaining insights into customer needs by discovering and solving unmet needs.
Driving Team Outcomes: Work closely with marketing, sales, design, and engineering – driving strong go-to-market strategies to achieve product usage goals. Build, align, and motivate the product team to work cross-functionally to deliver a great consumer experience and outstanding business outcomes for all Paze stakeholders.
Performance Focused: Lead and develop highly engaged, high performance teams; mentor team members and work independently with high energy and urgency.
Risk Management: Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Team Build: Build out the team and hire for expertise to create an appropriately skilled team with the right capacity to deliver the Paze roadmap.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

Education and/or experience typically obtained through completion of BA/BS degree in a quantitative field (ex. engineering, math, operations research).
15 or more years of experience in the consumer payments market including familiarity with card tokenization, wallets and online checkout solutions
Proven experience in and passion for building and delivering successful products; demonstrated experience in setting a product strategy, roadmap, and successfully meeting product targets
Demonstrated experience in the use of operating metrics, and consumer data and analytics to define and test growth strategies
Prior experience working with marketing, UX and engineering in a seamless cross-functional construct
Demonstrated experience in design thinking and agile development process and methodologies
Demonstrated leadership experience and cross functional collaboration experience including direct management experience
Experience in recruiting and developing talent
Background and drug screen

Physical Requirements

Early Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

The Pay Scale For This Position In

Per year is: $325,000 - $350,000, but will vary dependent on geographic location.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.