About your role:

The Sales Manager is responsible for the overall leadership and management of the retail sales floor. They are responsible for nurturing and cultivating a positive culture and work environment that aligns with the mission and values of the organization. The Sales Manager directs and leads teams to ensure that sales, operational, financial, and customer satisfaction metrics are achieved. They assure customers’ needs are being met and that sales processes are being adhered to.

Essential Duties and Major Responsibilities:

Work directly with our employees and customers to develop relationships and help to enhance the sales process.
Build rapport with customers to establish a customer network.
Provide training and support to the sales staff and assist in closing deals.
Help manage the productivity of the sales department.
Facilitate regular sales training for continued team growth.
Engages in monthly sales forecasting and tracking.
Assists in the development of advertising campaigns and other promotions.
Tracks incoming sales leads and keeps abreast of an ongoing business to assist customers in a timely fashion better.
Understands and complies with federal, state, and local regulations that affect vehicle sales.
Conducts sales training meetings.
Works with salespeople on programs to increase sales and helps close deals when necessary.
Appraises incoming used vehicles following established standards for appraising trades.
Assist with other duties as assigned.
Follow scheduled hours as needed, defined by your manager.

Education:

High school degree or equivalent is required.
Associates degree in business or a related field is preferred.

Type of Experience Needed to be Successful:

5 years of previous automotive sales experience is required.
5 years of supervisory experience is preferred.
1-year of Dealer System Management experience is preferred.

Specialized Skills:

Basic MS Office Suite knowledge; computer software/internet proficiency.
Must maintain a valid state driver’s license to drive any customer or company vehicle.
Monitors performance of self and others to make improvements or take corrective action.
Great customer service, organizational, problem-solving, and multitasking skills.
Broad knowledge of all types of vehicles.

Supervisory Expectations:

The position has immediate oversight of 2 or more team members performing the same or directly related work as those the position leads, which includes interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal and performance, rewarding and disciplining, addressing complaints, and resolving problems.

Independence of Action:

Results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; the supervisor/manager is available to resolve problems.

Physical Demands and Work Environment: (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time, “regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working time.) The work environment is a typical Automotive Retail Dealership environment. The employee must complete their work satisfactorily in an environment where significant distractions include staff, clients, and vendors walking through and conversing; telephones ringing; conversations carrying over; and interruptions requiring the employee to answer questions from others. There will be some on-site work that will require driving or being out in varying weather elements for short periods of time.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to talk or hear. The employee is regularly required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 15 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Core Competencies:

Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
Reasoning and Problem Solving - Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
Managing People – Includes staff in planning, decision-making, facilitating, and process improvement. Takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products, and services, and continually works to improve supervisory skills.