Junior Account Executives are responsible for maintaining and expanding relationships with existing clients. Junior Account Executive will play a proactive role, encompassing a deep knowledge of a client’s organization and being in-tune with its short-term initiatives and long-term business goals. This role works closely with members across the organization to ensure Ingenious Med’s commitment to outstanding products, customer service and company expansion.

Essential Duties And Responsibilities

Meets assigned AR Collection Goal

Help AR team collect payments in a timely manner

Establishes productive, professional relationships with key personnel in assigned territory
Meets assigned targets for account retention and renewals
Manage Support and Project Escalations within the organization for assigned clients
Manage distribute, and track delivered content to all assigned clients including regulatory updates
Works with various departments within the organization (tech support, implementations, account management) to ensure prospective and current clients’ needs are being met in a timely manner

Junior Account Executive will spend focused time with all facets of the business, including but not limited to; Professional Services, Support, and Product Development to grow skill set and knowledge of Healthcare IT Business

Scheduling and conducting a regular cadence of Account Reviews and status conference calls with clients
Maintaining high customer satisfaction ratings and ensuring renewal of assigned client accounts
Remaining current on healthcare industry trends and regulatory issues and providing clients with a consultative analysis of solution available within Ingenious Med
Responsible for maintaining accurate data in CRM, Salesforce
Complies with the organization’s compliance program and policies including but not limited to timely completion of assigned compliance and other company training.

Travel Requirements

10-25%
Fulltime Remote Position

KEY COMPETENCIES

Polished presentation skills
Comfortable leading client calls
Consultative selling, and ability to problem solve on the fly
Superior customer service skills.
Friendly, cheerful, “can-do” demeanor.
Excellent time and task management skills.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to explain complex technical concepts in layman’s terms.
Adaptable to shifting priorities and work effectively in a fast-paced environment.

Qualifications

Bachelors Degree, or equivalent experience
Quick learner of CRM tools (Salesforce) or existing understanding
Ready to Learn and understand Healthcare IT Business