Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Account Management

Overview

The Director, Account Management is responsible for the account management and growth strategies for our large, strategic Financial Institution customer base. In this customer facing position, you are responsible for growing and protecting revenue and relationships for the Ethoca business, one of C&I’s fastest growing acquisitions. Customer focus for this role consists of high-profile, strategic issuing banks in North America. If you are a strong, capable collaborator with measurable success delivering incremental value to customer and company …this could be the opportunity for you.

Role
Overall responsibility for the management of a portfolio of strategic Financial Institution accounts to drive product retention, optimization, and cross-sell opportunities for Ethoca, a Mastercard Fin Tech ’s suite of Cyber and Intelligence products and services.

Understand customer needs to identify sales opportunities and actively build/manage an opportunity pipeline
Ability to build and maintain internal relationships with senior management and key stakeholders across the business, gaining support for the strategic direction of the Ethoca book of business
Develop and execute account plans that drive direct and indirect revenue and keeps our customers loving us
Own specific account relationships; acting as first point of customer contact and driving partnership and engagement growth
Lead day-to-day FI customer interactions including handling queries, preparing data insights, communicating strategic messages and quarterly business reviews
Partner with multiple internal stakeholders, including Sales, Technology, Engineering, Customer Success, Legal, Product, and to work closely with other members of the account team to drive results
Ensure a customer first delivery, managing stakeholders to deliver best-in-class service, partnerships, insights, and value to the customer
Prepare presentations for internal and external management
Ensure all reporting is prepared and delivered as required both internally and externally

Required Skills and Experience:

Extensive experience managing customers and revenue with demonstrable success delivering on growth/acceleration targets.
You will be responsible for driving Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as forecasting and pipeline management.
You will lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts.
Ideal candidate has highly developed account management skills and personal experience managing and/or selling to tier 1 & 2 customers including managing RFP’s, ROI’s, opportunity pipelines, etc.
Previous experience in payments industry preferred.
Some public speaking required and ability to travel unrestricted

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.