The Texas Health and Human Services Commission (HHSC) Medicaid & CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Business Analyst III (BA III) in the Electronic Visit Verification (EVV) unit. EVV is a computer-based system that electronically documents and verifies service delivery information, such as date, time, service type and location, for certain Medicaid service visits rendered in a member’s home.

The BA III reports to the EVV Director and serves as an Agile Product Owner for the EVV program. Activities for this position include working with agile/scrum teams of contracted software vendors to implement system changes; performing analysis of systems and business processes to ensure alignment with business operations; overseeing and coordinating development of business requirements; performing project management tasks; leading external stakeholder discussions to provide track feedback on upcoming system requirements; and participating in EVV system compliance reviews and other projects as assigned.

Essential Job Functions:
Agile Management (40%) – Serves as the Agile Product Owner for EVV technology projects. Works with agile/scrum teams of contracted software vendors to implement system changes through the Agile software development methodology (or other methodologies). Develops, refines, and prioritizes epics, user stories, and product backlog items. Documents project work through reporting tools. Consults with subject matter experts to get input on technology changes. Monitors throughput of scrum team and sprint cycles to ensure performance targets are met.

Business Analysis (15%) – Performs analysis of multiple interrelated systems and business processes to ensure alignment with business operations. Coordinates across the EVV program and external stakeholders to develop system requirements and business processes that align with strategic goals and objectives. Recommends and oversees the development and integration of new operational or systematic methods and procedures to improve the program and resolve identified issues. Reviews system functionality against documented requirements to determine if the system is performing as expected. Assesses system defects for business impact and verifies solutions comply with system and program requirements.

Analysis and Requirement Development (15%) – Oversees and coordinates development of business requirements for the EVV systems stemming from federal and state legislative mandates, technical system needs and external stakeholder feedback. Researches and analyzes state and national trends, policy issues, proposed legislation, regulations, and rules to develop business requirements. Works with other EVV staff and external stakeholders to support projects from inception through implementation by identifying and removing barriers to timely implementation. Disseminates, presents, reviews, and approves the development, analysis, implementation, and documentation of business requirements. Analyzes EVV systems data, claims processing systems, and other related systems to identify and make recommendations for business requirement updates or new projects.

Stakeholder Liaison & Communications (10%) – Represents the EVV unit in stakeholder workgroups to elicit business requirements and present proposed solutions. Responds to inquiries. Prepares and approves written reports for department leadership. Ensures communication related to EVV technology projects is timely, accurate and appropriate for targeted audience. Leads workgroups including coordinating requirement review cycles, incorporating stakeholder feedback into requirement development, presenting proposed changes and project status.

Project Management (10%) - Communicates project status, risks, issues, develops risk mitigation strategies, and reports information to management. Develops project plans and timelines that align with other projects to meet department objectives. Tracks and reports on work activity and timelines to ensure project success. Leads projects consisting of business and technical staff.

Special Projects (10%) - Assists staff with technical research to resolve complaints and provider escalations. Communicates directly with stakeholders to troubleshoot issues and provide resolution. Reviews EVV policies and procedures, training deliverables, and other EVV documentation to ensure consistency with business requirements and system functionality. Develops and maintains department process and procedures relevant to the position. Other projects as assigned.

Knowledge Skills Abilities:
Knowledge:
Knowledge of claims processing systems or other healthcare IT systems preferred.
Knowledge of standard business analysis concepts and practices.
Knowledge of the agile software development life cycle.

Skills:
Skill in analyzing and evaluating complex program and policy issues.
Skill in developing and documenting business requirements.
Skill in analyzing and evaluating highly complicated information and presenting to stakeholders.
Skill in facilitating meetings.
Skill in eliciting business needs from subject matter experts.

Abilities:
Ability to identify and analyze system issues and determine business impacts.
Ability to analyze systems and procedures.
Ability to communicate effectively.
Ability to analyze and interpret state and federal laws, regulations, and policies.
Ability to train and lead teammates.
Ability to evaluate systems for compliance with business and technical requirements.

Registration or Licensure Requirements:
Certified Scrum Product Owner preferred.

Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in information technology, business administration, or a related field. Experience and education may be substituted on a year for year basis.

Experience in developing business or technical requirements for automated systems.

Experience facilitating review of business or technical requirements with stakeholders.

Experience with product ownership.

Experience working with an Agile (Scrum or similar) team.

Experience with state or federal government healthcare programs or policy preferred.

Experience working with healthcare systems preferred.

Experience working with third party developers preferred.

Additional Information:
1. Your application must be complete and contain all the requested information. Job histories must demonstrate how you meet the initial selection criteria at a minimum.

2. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

3. This position is eligible for telework in accordance with the HHSC Telework Policies, which includes in-office attendance.

4. Interviews may be conducted online via Microsoft Teams. Applicants should have ability to meet using virtual meeting tools.

5. Applicants selected for an interview will complete an in-basket exercise as part of the interview process.

MOS Code:
There may be no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guards, and veterans are encouraged to apply if they meet the qualifications for this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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