Location: Hybrid in New York City (3 day in-office requirement)

Qualifications

2-4 years of Sales Operations or CS Operations experience, preferably in a high-growth startup (Fintech / SaaS experience is a plus) or client facing role with applicable experience
Demonstrable experience detailing business requirements for cross-functional projects and internal technology teams to utilize
Data savvy with a curious and analytical mindset, with excellent skills in Excel/Google Sheets as well as BI tooling (ideally an interest in learning SQL).
Ability to analyze large quantities of data, quickly synthesize the value-add recommendations and confidently present.
Must possess strong analytical and problem-solving skills
Strong understanding of Salesforce, workflow management, and complex relationships. Ideal if you have an interest in or already have Salesforce Admin certification.
Experience with Sales/CS tools such as dialers, Gong, Outreach.io, Seismic, Apollo, etc.

A day in the life and how you'll make an impact:

Collaborate closely with GTM leadership to define crucial metrics for goal achievement and develop reporting and dashboards aligned with these priorities across all levels of the organization.
Proactively monitor organizational performance, conduct insightful ad-hoc analyses, and deliver actionable recommendations to enhance team effectiveness.
Develop and maintain comprehensive process playbooks for the Melio Customer Lifecycle, taking ownership of certain processes from end to end.
Become a subject matter expert in internal sales and customer success operations, continuously evaluating opportunities for process enhancements.
Provide operational support to the Sales and Customer Success teams, ensuring seamless management of their book of business.
Conduct regular pipeline reviews to ensure adherence to best practices, monitor pipeline health, identify trends, and collaborate with the team to optimize pipeline distribution logic.
Lead internal projects with a focus on project and program management, overseeing day-to-day operations, reporting, and analysis, while also serving as an internal consultant for leadership alignment.
Triage / own / escalate all Tier 1 inquiries ensuring timely resolution or escalation to the appropriate stakeholders.
Capture and document detailed business requirements for technology and data analysis needs.

About The Team

Join us at Melio and become a As a pivotal member of our dynamic go-to-market teams as aSales-Revenue Operations Analyst, you'll be integral to the larger revenue operations team serving as a strategic operational partner for Melio’s Sales and Customer Success departments. Your contributions will directly impact team scalability and process optimization, ensuring our approach to business is both efficient and effective.

About Melio USA

Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.

The annual base salary range for this position is $90,000 - $110,000.

Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
401K matching and stock options: Feel the investment of working at a hyper-growth startup.
Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!).