Rechat is an innovative enterprise real estate technology developed exclusively for real estate professionals. Our software platform provides an all-encompassing solution streamlining the entire buying and selling process by integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency.

FLSA: Full Time | Salaried| Exempt

Remote (Work may be performed anywhere in the US)

Rechat is seeking a dynamic Account Manager who is proactive and passionate about driving adoption regarding product and the clients they serve. The Account Manager will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the product solutions which best fit the brokerage needs. They also aid internal departments by collecting information, such as sales leads or testimonials, etc.

To succeed in this position, candidates should have exceptional communication, time management, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

If you are looking for a role that offers flexibility, an excellent culture, and a world-class team; look no further! We offer a competitive base salary + excellent benefits + a dynamic culture of growth!

Why You Should Join Rechat

Competitive compensation and benefits
Remote work and Flexible Work/Life Balance
Diverse and Inclusive Culture
Collaborative environment
Paid Time Off

Essential Duties And Responsibilities

Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Drive adoption and Engagement through account management and strategizing with your clients
Analyze client use cases and recommend best practices to optimize product usage, adoption, and ROI
Work with onboarding managers and implementation to ensure a seamless transition into live status
Effectively manage a high volume of inbound customer requests, align them with internal resources, and anticipate their business needs
Identify challenges and engage in proactive client meetings to positively impact customer loyalty and align business goals
Assist with onboarding new clients to ensure a consistent and seamless onboarding experience with Rechat product
Checking and reporting on the progress of all deliverables and projects, and making sure deadlines are met related to AM/CS.
Share product development suggestions and communicate user feedback to the internal team(s) based on client feedback
Ensure the execution of all assigned clients are delivered; ensuring client success is measured and achieved across all accounts
Other duties as assigned.

Required Experience/Education

High School Diploma, or equivalent; five to seven years of experience; or a combination of experience and education, required. Bachelors Degree preferred.
5+ years of experience in a SaaS Account Manager role, or similar; preferred.

Skills And Qualifications

Maintains quality service by establishing and enforcing organization standards
Expert in managing Customer Succes facets for clients that are exciting and engaging for end-users
Real-Estate knowledge is preferred
Dynamic and outgoing personality

Work Conditions: This position will perform duties under normal office working conditions, including the prolonged use of a computer, office equipment, and working in close proximity to others. Essential physical requirements may include standing, walking, stooping, typing, and lifting up to 25lbs.

Disclaimer:Rechat is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Compensation is commensurate with experience. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Rechat Human Resources.

Acceptable Background and References Required.Equal Opportunity/ Affirmative Action Employer/ DFWP