The Marketing Process Improvement and Systems Manager will work in the center of the Harbor Freight Tools long-term growth strategy to develop marketing systems. They will support the project management system and foster process improvement to create a more streamlined, user-centric, and precise environment capable of accommodating 1200-2000 projects annually. They will collaborate with various teams within the organization, including, but not restricted to, Merchandising, Product Development and Packaging, Store Operations, Quality Assurance, Legal, and Compliance.

The Marketing Process Improvement and Systems Manager will play a crucial role at the intersection of systems and processes. They will work closely with Marketing, Merchandising and Process Improvement leadership teams to grasp the strategy, vision, workflow, and business requirements while also crafting solutions to enrich the experiences of end-users and stakeholders. As a subject matter expert in Workfront, they will remain up to date on releases and system capabilities, with a focus on harnessing improvements to boost team efficiency.

The ideal candidate should be highly knowledgeable about Workfront and have experience in different parts of creative and marketing operations. They should be experts in Workfront's Advanced Reporting, Resource Management, and System Administration and have experience in project management, packaging, manufacturing, marketing, and learning and development activities.

Duties And Responsibilities

Understand all aspects of marketing strategy through the entire customer and project lifecycle
Work cross-functionally to identify, implement, and execute process improvement initiatives
Workfront Product Support

Collaborate with the Manager and Process Improvement team to ensure solutions support longer-term improvement initiatives for Marketing
Provide user support for questions and troubleshooting and escalate to management as needed within Marketing
Serve as subject matter expert to optimize user experience and functionality, implement changes, and communicate updates to business as needed
Actively manage projects within Workfront to ensure deadlines are met and critical projects are executed thoroughly
Keep aware of any roadblocks that are preventing project completion and escalate as necessary

Monitor the success of system and process changes post-implementation. Work through any updates required with Marketing, Merchandising and Process Improvement partners
Implement process improvements, including communication, standard operating procedures and/or work instructions to define product development workflows
Drive collaboration within the teams and inspire them to think innovatively
Conduct training with marketing and cross-functional teams to align on updated processes and ensure understanding and execution of improvements
Balance diverse requirements of various stakeholders and achieve agreement by addressing conflicting concerns and interests
Additional duties and special projects as assigned by management
Travel as needed (less than 20%)

Scope (Required)

Creates policy and resolves problems
Provide data for decision support
Provide consultation or expert advice for systems
Staff supervision and development — yes
Decision making- yes
Travel – 20%
Location— remote
Flex Designation – Anywhere

RequirementsEducation (Required)

Bachelors' Degree or Relevant Industry Experience

Skills (Required)

Fluency in English
Excellent interpersonal skills including a professional and diplomatic demeanor
Excellent communication skills including written, verbal, listening, and presentation
Willingness to ask questions rather than just follow directions is required
Proficient using standard Microsoft Office (Word, PowerPoint, Excel, Outlook)

Skills (Preferred / Desired)

Ability to create new and unique ideas and an entrepreneurial spirit
Passion for learning and development to guide on-boarding of Marketing teams in process improvement
Proven ability to lead a team of professionals who can interact across all levels and functions of the organization, effectively establishing credibility and influence with stakeholders
Experience working in a high-growth environment with consistently shifting priorities
Ability to make decisions quickly based on analysis, experience, wisdom, and judgment
Work strategically and tactically with fluidity, little direction, and ambiguity
Strong interpersonal skills. Able to maintain and develop relationships with stakeholders at all levels
Effective communication skills. Informs and directs appropriately on both verbal and written fronts
Dedicated to the company's success and willing to commit to necessary hours. This is an opportunity to make a significant impact on the growth of the company

Experience (Required)

7+ years in project management, with skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery
5+ with a project management system (e.g., Workfront)
Workfront-management experience a plus

Additional Qualifications (behavioral Traits, Certifications, Etc)

You are highly productive, self-motivated, creative, and focused, and have excellent communication skills. You love to learn and embrace rapidly changing technologies. You seek out challenges and take calculated risks when appropriate. You are passionate about creating would class solutions to delight our consumers, customers, and partners.