Job Description

Are you passionate about the customer experience and how technology can influence behavior in commerce? Do you have experience developing and driving performance? Are you successful at influencing others to deliver when faced with competing priorities?

The Payments Team is responsible for advocating for the customer retail payments experience and applying operational improvements that deliver significant business value to Nordstrom’s customers. The Nordstrom Payments team’s mission is to ensure all Nordstrom customers have engaging, fast and frictionless payment options to empower the customer shopping journey and instill trust in the shopping experience.

The team works closely with internal clients such as the Nordstrom Full line and Rack Stores, Nordstrom.com and NordstromRack.com, Credit, Customer Service, Finance, Accounting, Technology, Product and Fraud. This team also facilitates the operational relationships with third party payment partners utilized for payment processing and alternative payment solutions.

Essential Functions and Work Duties

The following essential functions of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

Provide payments industry guidance and be a subject matter expert in areas such as payment processing/operations, alternative payments, in-store and online payment optimization and emerging fintech solutions. An ideal candidate will have experience in deploying and optimizing payment solutions in retail environments, including both brick and mortar and e-commerce.
Own the customer payments experience. Identify points of friction and help build business cases and provide requirements to prioritize projects. Measure and communicate value delivered after implementation.
Stay up to date on payments industry changes and trends.
Identify areas within the value chain for increased efficiency and cost optimization.
Thoroughly understand the standards, concepts and principles of program management to solve practical needs of the business, while independently managing small to moderate programs
Proactively manage work execution through program dependencies, risks, schedules, budgets and understand the importance of requirements gathering, prioritization, and clear stakeholder communication
Support the execution of the roadmap for major initiatives related to tender acceptance on all Nordstrom sales channels

Other Responsibilities and Job Performance Requirements

Additional performance requirements may be communicated.

Uses good judgment in all situations and strives to deliver unmatched customer service.
Complies with the Nordstrom Code of Business Conduct and Ethics, Information Security Guidelines, all other company/department guidelines.

Position Expectations and Competencies

Position Expectations, together with specific goals, ensure employees are aware of how to be successful in their role.

Expectations

Ability to coordinate multiple departments internally and work in partnership with external payment partners
Be able to master the technical aspects of payments, understand its business dimension and are able to interact with banks and payment providers.
Assist in enhancing department vision and strategies to support Company goals.
Work with program stakeholders to continuously improve the quality and effectiveness of the work.
Manage and communicate information about programs, including changes in strategy, practices, and procedures.
Ensure alignment on priorities and direction by partnering with other groups and leaders.

Competencies

Customer obsessed
Set clear direction
Translate ideas into action
Inspire and develop people
Demonstrate “One Company” mindset
Consistently achieve results

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of 3-4 years payments industry experience in payments industry is required and a demonstrated understanding of payments technology solutions that span mobile, e-commerce, processing and physical terminal acceptance preferred
Bachelor’s degree in business, finance or technology discipline or equivalent combination of related education and experience is required
Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure Nordstrom is meeting the needs and demands of internal and external customers.

Nordstrom is able to offer remote employment for this position in: Colorado and Washington.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Colorado: $80,000- $132,000 annually, Washington: $92,000- $155,000 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf