TITLE: Operations Manager DIVISION: Operations

REPORTS TO: Director of Operations FLSA CLASSIFICATION: Exempt/Salary

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company

devoted to providing our customers with incredible customer service. We know that it is our employees

who make the difference! Join our team and find out what it is like to work somewhere where you enjoy

getting up for work every day!

POSITION OVERVIEW:

The Operations Manager is responsible for managing the day–to–day operations to ensure that our

facility is well-managed and performing efficiently and effectively.

PRINCIPLE RESPONSIBILITIES:

Responsible for ensuring that supervisory personnel effectively schedule labor to produce both

efficient and responsive support for our purchasing and sales departments.

Responsible for facility profit and loss statement and attainment of budget goals.
Establishes quantitative and qualitative metrics, guidelines, and standards by which the

company's efficiency and effectiveness can be evaluated; identifies opportunities for

improvement.

Using historical data and industry benchmarks, forecast, and prepare the operating budget.
Identify short to long term strategic needs of the organization and execute plans for

implementation.

Responsible for overall business planning including disaster planning, work stoppages, and risk

management.

Responsible for controlling operating expenses and shrinkage, investigates discrepancies, and

deviations to ensure that the operating budget is achieved.

Improves customer service and satisfaction through policy and procedural changes.
Ensure that all facility employees are provided with a clean, safe, and orderly work environment.
Develop and administer safety incentive programs to motivate employees.
Control workers compensation costs through proactive case management and employee safety

awareness training.

Responsible for the supervision of management direct reports as well as employees.

Demonstrate a high degree of leadership, initiative, and integrity to cultivate and develop

subordinate staff.

Promote the training and development of support staff with the goal of employee improvement

and advancement.

Create an atmosphere where employees and management strive for the same common team

goal.

Responsible for chairing various round table discussions to educate employees, solicit employee

feedback, resolve conflicts, foster open communication, and promote employee involvement in

the decision-making process. Involve employees in the process of change and improve employee

morale.

Insightful ability to recognize what must be done, demonstrate the ability to reason, use common

sense, good judgement and utilize good decision-making skills.

Ability to utilize the various management tools available to identify, correct and prevent

operation and labor related problems.

REQUIRED SKILLS:

Understanding of DOT and logistics rules, regulations, and operations.
Thorough understanding of practices, theories, and policies involved in business and finance.
Superior verbal and written communication and interpersonal skills.
Superior managerial and diplomacy skills.
Extremely proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent analytical, decision-making, and problem-solving skills.

EDUCATION/EXPERIENCE:

Bachelor’s degree or equivalent (Preferred)
Extensive and diverse background with at least 5 years of related management experience.
Class A Commercial’s Driver’s License (Preferred)

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and

activities may change at any time with or without notice.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential duties of the job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand

as needed. May require walking primarily on a level surface for periods throughout the day. Reaching

above shoulder heights, below the waist, or lifting as required to file documents or store materials

throughout the workday. Proper lifting techniques are required. May include lifting to 25 pounds on

occasion.

EOE M/W/Vet/Disabled:

The above duties and responsibilities are essential job functions subject to reasonable accommodation.

All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed

necessary to perform the job proficiently. This job description is not to be construed as an exhaustive

statement of duties, responsibilities or requirements as the employee may be required to perform any

other duties as assigned. In the event of an absence where the teammate cannot perform these duties,

the Manager will determine who shall perform these duties.

Affirmative Action Statement:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal

Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race,

color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability,

veteran status, or any other protected factor under federal, state, or local law.