Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

The Position:

The Operations Manager will report to the General Manager and be based in Washington, DC. S/he will be responsible for ensuring smooth day-to-day operations for multiple commercial properties located in Washington DC, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships.

The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality / Leadership:

the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the property
customer relationships including, hospitality, and traditional operations management
customer business needs and leverage our platform to solve their real estate challenges
lease proposals and facilitate space tours for prospective customers
unique ZO. event programming with a focus on creating and maintaining a community atmosphere
the General Manager to drive overall amenity engagement
a cross-functional team to ensure all corporate objectives, policies and standards are met
direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations:

the annual operating budget and capital plan, and present to internal stakeholders and partners
reporting for profit and loss variances, quarterly reforecasting, and investor reports
management of third-party maintenance contractors to ensure compliance with contractual obligations
pre-built and landlord-built customer spaces
all base building capital and major repair and maintenance projects; track and manage finances for projects
the Property Management team with projects and communication

About You:

Qualifications:

years of experience in a similar role within real estate or hotel industry
degree required (with a focus on real estate preferred)
experience including costs, budgets, service contracts and arrears
in Microsoft Office or equivalent
to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies for Success:

initiative and is a proactive leader always focused on continuous improvement
interpersonal, verbal, and written communication skills
organizational and project management skills
for working with people, creating amazing experiences, and leading with a hospitality mindset
to be a part of a fast-paced and dynamic work environment

*Onsite presence is required for this position.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.