Please note: Pay will be based on several factors including but not limited to education, work experience, certifications, location of residence, etc.

Manager, Site Reliability Engineering

About The Job

Manager, Site Reliability Engineering, Los Angeles, CA

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing ‘the right thing’ through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at “no” as just a challenge to find the next “yes”.

Shell Recharge Solutions is seeking aManager of Site Reliability Engineering!

Shell Recharge Solutions is looking for a Manager of Site Reliability Engineering to join our team. We excited to find a highly engaged leader who is obsessed with software engineering, reliability, monitoring and incident management, with an eye toward developing a “world class” Site Reliability team. While this is a management position, our ideal candidate is capable of, and excited to lead by example when necessary. As a result, you will have great influence on the design and architecture of across the enterprise.

This position will be part of a great team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What You Will Do

Help staff and lead of team of enthusiastic, highly motivated SRE’s to enhance our posture on monitoring and observability.
Participate in ground-up infrastructure design and planning for all future products and services.
Apply a “everything-as-code” philosophy across configuration, infrastructure, orchestration methodologies to ensure our production systems are fault tolerant and resilient.
Implement a Test Driven Development approach for the Site Reliability organization
Work with product development teams to define and implement enhanced monitoring and logging solutions to improve observability and enable Service-Level Objectives to ensure a world class customer experience.
Be part of an on-call rotation and act as incident commander to assist finding a resolution during incidents
Host blameless postmortems to share learnings, discover gaps, embrace transparency, and improve reliability across our services.
Design and implement improvements to existing systems after reviewing past incidents and employ your systems knowledge to triage problems and tune resource usage.

Who We’re Looking For:

Bachelor’s Degree in Computer Science/ Engineering.
5+ years’ recent experience managing direct reports resulting in strong people management skills with a proven ability to hire, coach, and grow talent within your team(s).
Must understand what the “Golden Signals” are, why they matter, and how to properly leverage tooling to measure them.
AWS Professional Certification or ability to demonstrable similar experience.
Advanced proficiency in any of the following: Java, Go, C#/C++, Python
Advanced knowledge in database, queries, and performance optimization
Advanced proficiency with IAC/CM tools (Terraform, Cloud Formation, Ansible, Chef, Puppet, Salt)
Advanced proficiency of containers and related technologies such as Docker, Podman, Swarm, Kubernetes in a production environment
Expert in networking, protocols, servers, storage systems, and the Linux operating system.

What We Offer

A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry.
The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric-vehicle charging software, services and infrastructure.
The freedom to learn, suggest, and implement innovative new ideas, e.g. systems, processes, programs and technologies.
Daily ownership of your role in a challenging, high-growth environment.
A casual work environment and culture that support work life ‘fit’, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package.
Well-being programs that enable you to thrive, e.g. investment in ergonomics, healthy snacks in the workplace, completely subsidized onsite gym program.
Competitive pay and benefits programs designed to enable you to thrive inside and outside of work; participation in Shell Recharge Solutions' performance and rewards bonus program.
Best in class, medical benefits that offer 100% health-care coverage for employees (medical, dental, vision) and a 401K program that support financial well-being.
A collaborative, progressive headquarter location at the ROW DTLA with fully subsidized onsite parking and access to unique food and beverage experiences (i.e., coffee shops, bars and restaurants).

What We Offer:

A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure
The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies
Daily ownership of your role in a challenging, high-growth environment.
A casual work environment and culture that support work life ‘fit’, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package
Well-being programs that enable you to thrive, e.g. investment in ergonomics, healthy snacks in the workplace, completely subsidized onsite gym program
Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
Participation in Shell Recharge Solutions’ performance and rewards bonus program
Best in class medical benefits for employees (medical, dental, vision) and a 401K program, supporting financial well-being
Innovative Paid Time Off Program
9/80 Flex Work schedule
A collaborative, progressive headquarter location at the ROW Downtown Los Angeles with fully subsidized onsite parking and access to unique food and beverage experiences.

AAP/EEO Statement

Shell Recharge Solutions is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Shell Recharge Solutions are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Shell Recharge Solutions will not tolerate discrimination or harassment based on any of these characteristics.

E-Verify Employer

Shell Recharge Solutions participates in E-Verify , as an employer we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.