Product Manager II-Digital Integrations

Job Type: Full-Time

Exemption Type: Exempt

Wage Amount: $108,000 Yearly Minimum

Great opportunity to join A+FCU in our Digital Services department!

The primary purpose of this position is to assist the Credit Union in achieving its mission to be our member’s first choice as their partner to help them make informed financial decisions. Your role is to be the Product Manager for the Digital Services integrations. The mission is to provide outstanding service to internal and external members through all effective Digital Services delivery channels including but not limited to: online banking, mobile banking, bill pay, online account opening, Interactive Voice Response (IVR), and electronic remote deposits. Foster an environment conducive to member satisfaction, as well as employee achievement and fulfillment. Ensure compliance with regulatory standards. Strive to assure Digital Services service standards and goals are attained.

Essential Functions:

Digital Integrations:

Manage a roadmap of enhancements for our core digital banking integrations including but not limited to: Bill Payment, Mobile Remote Deposit Capture, and New Account Opening.
Evaluate and improve the member experience for all key user journeys.
Conduct usability studies of current and proposed designs to optimize the member experience.
Build and deploy new 3rd party integrations for features and functionality including but not limited to: chat, artificial intelligence, loan payments and P2P money movement.
Collaborate and coordinate with internal stakeholders to ensure consistency between external vendors and internal organizational requirements.

Departmental Support

Implement approved projects to enhance efficiencies in Digital Services.
Initiate and coordinate needed enhancements, upgrades, compliance and marketing of Digital Services channels.
Facilitate efforts between all A+FCU departments to carry out programming requests and accomplish online initiatives
Maintain policies and procedures related Digital Services.
Maintain risk assessments relating to Digital Services.
Manage Digital Services channels across the organization
Continually monitor Digital Services technology, compliance, regulations and audit requirements.
Evaluate effectiveness and user penetration of Digital Services channels.
Ensure compliance with federal, state and local regulations, and Credit Union policies and procedures.
Maintain confidentiality.

Miscellaneous Duties:

Participate on various organizational or departmental project teams in assigned capacity to develop and/or enhance products, services and improve efficiencies for members and/or staff.
Maintain a self-development program. Enhance professional and technical skills by attending seminars and classes, subscribe to technical and industry related journals and publications.
Performing all other duties as assigned

Education and Experience

Bachelor’s degree in a business or technical field required
Five years of experience working with APIs and SSOs required
Five years of experience overseeing Digital products and/or services required
Experience working in a credit union or similar financial institution preferred

Knowledge, Skills & Abilities:

Strong knowledge of Digital Services channels
Project management and team directing skills to implement new products, services and systems
Strong communication skills including written, verbal and listening.
Ability to articulate ideas to both technical and non-technical audiences
Ability to handle multiple priorities and handle confidential information
Knowledge of compliance, regulations and best practices for technical deployments in a financial institution
Strong PC and/or Mac experience required

Desirable Traits:

Pleasant and professional appearance
Advanced verbal and written skills
Enjoys working with public using a courteous professional approach
Flexible working hours
Dependable
Organizer and planner
Possess decision-making abilities
Versatile in all aspects of the credit union

Physical Functions

Must have the ability/stamina to work at least 40 hours a week
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Must be able to communicate through telephone, e-mail and in-person communications
Must be able to engage in problem-solving skills to help identify and solve potential issues in the field