ABOUT THE BRAND:

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com

Job Overview

The Sales Operations Representative is responsible for assisting in all functions of Order Management including customer order entry, order changes, and order inquiries. The incumbent will work directly with Sales, Finance, and Operations to problem solve and/or coordinate internal and external customer needs related to order delivery and availability. The incumbent is responsible for interpreting, reacting, and communicating information related to sales and operations reports. This position will also work on special projects related to Order Management.

Roles And Responsibilities

Order Management

Responsible for order processing, order changes and order inquiry related to key accounts, special programs, and internal orders. Must be able to enter standard and custom orders ensuring all business rules are followed and conducted.
Responsible for understanding current sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests
Responsible for maintaining current product availability records and knowledge of current and past product offerings and in addition to providing accurate estimate of product delivery dates
Assist with any special project as needed
Responsible for coordinating with the distribution center and Production to ensure priority orders or orders with special shipping requests are conducted
Process customer logo orders and artwork
Manages all logo orders thorough the approved artwork process
Responsible for creating color proofs for key accounts
Understand thread mapping and what threads apply to different product types
Liaison between (OSP) Outside Sales and (ISR) Inside Sales for any Embroidery needs

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Must be able to work in a fast-paced environment
Ability to understand priority needs of the company and adjust when necessary or when directed
Demonstrate good verbal and written communication skills and be able to relate to all level of employees
Must be self-motivated and detail oriented
Knowledge of Microsoft Excel and Word
Ability to read and interpret instructions, policy, procedures, program information, etc.
Ability to multi-task and problem solve
Customer service experience
Knowledge of Topgolf Callaway Brand full product line and its specifications

Education And Experience

High School diploma, College degree or work experience preferred
Computer experience required / Excel / Word experience preferred
SAP experience helpful
Customer Service experience / background preferred

Inclusion & Diversity:As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!

DE&I and EEOC:

Inclusion & Diversity:As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!