TaxAct helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

Position Summary

TaxAct is hiring aSeniorProduct Managerthat is responsible for owning business objectives, involving the complete product life-cycle strategy and high-quality delivery of new products/enhancements. Defines the product roadmap based on customer needs, business objectives and technology trends in support of the overall TaxAct product strategy. Inspires a cross-functional Product Team of designers, engineers and other partners to start with deep customer empathy to rapidly test hypotheses and deliver innovative solutions for customers.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Promote a customer-focused environment to deliver innovative products and services
Demonstrated leadership establishing and evangelizing a vision of success as well as the objectives and key results needed for it to be achieved
Lead the ideation, experimentation, and development of customer experiences for TaxAct
Own the product roadmap, prioritizing work, and make appropriate trade-offs
Leverages and analyzes data to uncover insights and product performance
Identifying opportunities by market trends, customer insights and competitive analysis
Strong collaborator who facilitates and leads across teams of UX/UI, engineering, design, marketing, and other stakeholders
Communicates with impact and clarity across all levels of the organization – team, peers, stakeholders and senior leaders
Have the ability to partner with legal, compliance and other stakeholders to understand constraints and distill requirements from stakeholders.
Other job duties as defined

Education And Experience

Bachelor’s degree
5-7 years of Product Management work experience in a software company, financial services company, or equivalent experience
Successful history of delivering customer-driven products as a Senior Product Manager
Demonstrates strong problem solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends
Detail-oriented with a clear ability to work independently under management/time pressure
Knowledge of Agile software development methodologies
Demonstrates excellent verbal and written communication skills
Resourceful, team player, high energy and flexible. Ability to work in a fast-paced environment
Strong attention to detail and accuracy
Desire to remain current with the latest technologies and best practices
Demonstrated experience with implementing the Design Thinking method
Other job duties as defined

COMPETENCIES

KNOWLEDGE

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination — Adjusting actions in relation to others' actions.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Speaking — Talking to others to convey information effectively.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

PHYSICAL DEMAND AND WORK EFFORT

Keying/typing, sitting, standing, walking.
Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment.
The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
Compliance with company attendance standards.
FLSA status: Salaried, Exempt or Hourly, Non-Exempt.

At TaxAct, we believe our work benefits from the diverse perspectives of our employees. As such, TaxAct welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At TaxAct, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

TaxAct is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under federal or state law. TaxAct considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us atHR@TaxAct.comor by calling 828-349-5703 extension 6049 to speak with a member of the HR Talent Acquisition team.