Benefits:

401(k)
Employee discounts
Health insurance
Paid time off

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With over 30 locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way. Heyday is at an inflection point, transitioning from a Manhattan and LA-based skincare institution to a national omnichannel brand, driven via franchise partnerships.

Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

About the Role
Heyday Skincare is seeking a highly skilled and experienced Director of Operations to oversee all aspects of our operational activities. The Director of Operations will play a critical role in optimizing efficiency, driving continuous improvement, and ensuring the seamless execution of our business strategies. This position is based in New York City, reports directly to the VP of Shops and Operations and will collaborate closely with cross-functional teams to achieve our organizational goals.

What You’ll Do

Identify opportunities for process optimization and automation to increase productivity, reduce waste, and enhance operational scalability.
Collaborate effectively with cross-functional teams, including marketing, sales, product development, and customer service, to align operational activities with business objectives.
Provide strong leadership and guidance to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
Plan and implement shop and region level initiatives to increase sales while controlling operational costs
Ensure store operations adhere to legal and operational compliance requirements
Establish key performance indicators (KPIs) and metrics to track operational performance, analyze data insights, and drive decision-making.
Provide coaching and mentoring to the shop team at all levels ensuring optimal business and guest engagement results
Ensure top talent is identified and selected across the region and assist with the on-boarding of new management employees and the development of leadership skills
Oversee all shops upkeep and presentation to ensure they are in line with brand standards and meet the needs of the staff for all services
Act as liaison between shops and support office to ensure flow of communication is regular and productive to move business forward
Champion Heyday’s values with shops team and ensure a friendly, welcoming and educational work environment

The Ideal Candidate

8 - 10 years of progressive operating experience in either hospitality, retail and consumer-facing experiential businesses
Transparent leadership and exemplary interpersonal skills; able to build consensus and teamwork across all levels of the organization, from Support Office to field
Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively across all levels of the organization.
Experience managing estheticians or working in the service industry is preferred
Analytical aptitude – embraces metrics and data to inform decisions; able to deliver on KPIs
Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Success in driving operating strategies to elevate consumer experiences and using data and feedback to refine those strategies over time
Passionate about the brand with deep acumen and sensibility around customer experience

Benefits Highlights

At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

Generous Paid Time Off (every employee needs time to rest, recharge, and pivot the mind)
Comprehensive Health, Dental, Vision & FSA Benefits (for you & available for dependents)
Discounted Facials & Skincare Products (staff facials at $5, products at 35% off, and discounts for family & friends)
Paid Parental Leave (for any parents, with a flexible return-to-work program)

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.