Thousands of companies build better software products with the help of Canny’s customer feedback platform. As anAccount Executiveyou will work primarily with Business and Growth tier customers. Currently we have a very healthy inbound pipeline and are looking for someone to help us grow our new business approach and channels.

We are...

Fully remote with no office
16 people, spread across 5 countries (US, Canada, Mexico, Spain, Turkey)
Bootstrapped (no outside funding) and profitable

This role is part of our GTM team, which includes Support, Customer Success, Marketing and Operations. As our only team member focusing on sales you will have a lot of freedom and trust to try new approaches with support from the wider team. We are looking for an experienced solutions orientated SaaS salesperson, who has owned a pipeline from prospect to close and onboarding and is looking to lead our sales vision!

The main objectives of this role are:

Objective #1: Take over our inbound pipeline

Canny gets anywhere from 40-65 pre-qualified demo requests per month. You will;

Give demos to qualified leads (Business & Growth tier), doing both discovery and demos in one :45 minute video call
Offer flexible availability to prospects, to facilitate deals from all over the world
Nurture customers through the pipeline, to contract/negotiation/close
Smoothly transition won customers over to customer success for successful onboarding
Help us improve our qualification process, to only offer demos that are a good use of time
Record demos and work with our product team to iterate on product knowledge
Track feature requests in Canny, so our product team can reduce and unblock dealbreakers
Work with marketing on ideas to increase the number of qualified inbound demo requests

Objective #2: Crack outbound sales

Historically 99% of our customers have come from inbound channels. Our growth is therefore limited to who visits our website and signs up for an account or demo.

Brainstorm and execute on strategies to acquire customers via outbound sales
Discover product/compliance blockers and communicate them to our team
Identify the users of our competitors and pain points in their process
Generally have a hunter mentality, positive attitude, and thick skin for rejection

Objective #3: Lead the sales vision for Canny

As this role is our sole sales team member, we are looking for someone who can execute on day-to-day sales but also has one eye on how to improve our approach to new business and growth. This includes, but is not limited to:

Understanding key competitors in our space
Update and craft current and future personas based on our customers to understand future markets
Inside-sales with our Free, Starter and Growth tier customers to grow accounts
Provide advice and guidance on our PLG pipeline
Explore partnership opportunities, we already have a few in the pipeline
When appropriate, and if you are interested there will be an opportunity to grow our sales team in the future.

Tech you’ll use every day:

CRM: HubSpot
Sales Automation: Apollo
Customer Support: Intercom
Call recording: tl;dv
Video Calls: Zoom
Team Communication: Slack, Notion, Missive (email)

We have flexibility and budget for additional tools, just mainly care that they are great tools, cost effective, and integrate with our existing stack (eg. HubSpot).

Compensation

OTE $124k-156k USD, uncapped commission
50-50 split between base salary and commission
Regular compensation reviews (conducted semi-annually)
Equity grant
20 paid vacation days, 15 paid holidays, and unlimited sick leave.
Benefits: medical, dental, and vision insurance
In-person team retreats twice a year

Required Qualifications

You have multiple years of professional experience selling SaaS software
Experience managing a full sales cycle including your own outreach and pipeline generation
Extensive experience working with a CRM, preferably Hubspot
Excellent written and verbal communication, with the ability to simplify and translate complex ideas to different audiences
Be a self-starter who bring solutions to the table - own your pipeline and be bold
You are self-motivated and have strong organization skills
You have demonstrated the ability to onboard and integrate with an organization long-term:

within the last 5 years, you've worked at one company for at least 2 years

You are able to thrive in a fully remote organization

Preferred Qualifications

You have experience in the feedback management space, or selling to Product Managers
Experience with outbound sales
Experience working with a remote team
Experience training and coaching other sales people

Apply:

In your application, please submit your resume, an optional cover letter, and explain your motivation to join Canny (we genuinely value understanding why you're drawn to us!) and a 3 minute Loom video explaining why you are a great fit for this role!
A heads-up: Every application is carefully reviewed by our team. Please answer the screening questions diligently to stand out and ensure your success. Candidates who don't invest time in the screening questions rarely advance.
For some extra flair, share a link to your favorite GIF.

Location:

This role requires working North American hours to serve our customers best and coordinate with the team. As such, we are only looking to hire candidates based in North or South America.