Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

The Salesforce Business Analyst role at Starr Companies is a vital part of the organization. This position will report to the Sr. Director of IT – Salesforce on a growing team and work closely with all areas of the business. The Business analyst will be charged with analyzing current processes and data, documenting applications which integrate with Salesforce, creating workflows, identifying areas for improvement, gathering requirements and turning them into technical specifications for vendors and developers.

The Business Analyst will be a highly skilled professional who has knowledge of Salesforce and insurance or has an insurance background and the desire to learn the Salesforce environment. He or she will specialize in gathering information from various sources and focusing on data flows and data quality as it relates to a CRM.

Key Responsibilities:

Develop expertise in the functionality and operation of Salesforce and its critical integrations
Assist business SMEs with requirements definition and write business requirements documents
Work with business SMEs to gain understanding of current business needs and priorities
Create process, workflow and data diagrams
Document new and existing features and applications
Troubleshoot problems and document solutions
Create/update entries in Starr’s helpdesk ticketing systems
Identify business users for UAT testing and assist in the development of test scenarios, test execution and test results validation
Create and update Epics, Features and User Stories using Agile methodologies through Azure DevOps
Clearly document requirements and convert to user stories that the Technical Lead can digest and assign to developers
Provide regular and timely updates and resolution to business users and management
Learn how to identify and analyze data discrepancies and data quality issues
Learn how to use SQL to query database for testing and analysis
Ensure business requirements issues are identified, tracked, reported on and resolved in a timely manner
Provide timely and accurate updates to senior management
Other duties as assigned by Direct Line Manager
Attend and may lead support meetings for collaboration, reviews and updates, documenting action items and lessons learned, and providing Salesforce representation for decisions and needed activities

Requirements

Strong verbal, written and interpersonal skills
Advanced proficiency in computer applications: Excel, Word, PowerPoint, Visio
Proficiency in Salesforce or another CRM considered a plus but not necessary
Experience in developing business requirements documentation
Ability to work alone but also collaborate across groups & functions in a fast-paced setting
5+ years of experience as a data and/or business analyst understanding business requirements for data working with users and IT staff
Demonstrated ability to quickly learn business workflows and system data flows
Understands insurance operational process in relation to applications and systems functionality is preferred
Experience with Agile development methodologies
Experience with SQL/BI/data reporting tools is a plus
Able and willing to handle multiple competing tasks and shifting priorities in a fast-paced environment

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.