Career Title: Technical Support Engineer

Department:Information Technology

Salary Hiring Range: $60,000-$72,000 annually (paid bi-weekly)

NOTE:Competitive salary commensurate with experience, union dues are 1.44% of bi-weekly pay, FLSA: Exempt

Career Summary

We are looking for a high-performing Technical Support Engineer that provides technical support for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Researches, replicates, diagnoses, troubleshoots, and identifies solutions to resolve technical company product and system issues. Installs, configures, and fine-tunes the company's product. Provides detailed documentation of all technical issues within call tracking database. Collaborates with quality assurance and development teams on understanding of issues and steps needed to resolve them. Maintains frequent communication with customers while investigating and resolving issues.

Education

Bachelor’s Degree and five years specific IT-support experience

OR five years IT-specific support and operations experience.

Work Experience

3+ years implementing and supporting workstation collaboration and file sharing environments.
3+ years of experience in implementing and supporting Microsoft Windows (ver. 10 & 11) Operating System environments.
2+ years direct responsibility managing Microsoft Office 365 Portal.
2+ years working with IT and Business stakeholders in research, planning, training, and deployment of enterprise grade applications.
2+ years of experience in Active Directory administration.

Skills

Knowledgeable in managing a mid-large size technology portfolio.
PowerShell scripting language
Strong organizational, planning and prioritization skills.
Strong analytical and critical thinking skills.
Excellent verbal, written communication, presentation, and people skills.

Work Schedule

Hybrid employees must work a minimum of 20% in the office.

Location:

Our main office is located at: 8515 Georgia Ave., Suite 400, Silver Spring, MD 20910

About

Learn more about the American Nurses Association Enterprise:

https://www.nursingworld.org/ana-enterprise-jobs/

https://www.linkedin.com/company/american-nurses-association

The American Nurses Association Enterprise

Founded in 1896, The ANA Enterprise is the family of non-profit companies that comprise the American Nurses Association: the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation. The ANA Enterprise leverages the combined strength of each to drive excellence in practice and ensure nurses’ voices and vision are recognized by policy leaders, industry influencers, and employers.

Equal Opportunity Employer

The ANA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.