About Luminary Travel

We are a fast growing ultra-luxury travel planning company that caters to discerning travelers worldwide. We produce only bespoke experiences -- imagine travel haute couture. Whether it's arranging a Villa in Courchevel, a sun-soaked week on the Amalfi Coast, or an African Safari, we work tirelessly to ensure that our clients do not feel bound by the typical constraints of travel.

Our team is dynamic, small, and excited about travel. Our focus is always on the details. We have meticulous organizational skills and precise research acumen. We work together with our clients to help deliver highly customized and curated itineraries so our clients always have a unique and once in a lifetime experience. Our company culture centers around our own deep passion for travel and exploring the world. This mutual love for travel helps us ensure that our clients have the best possible experience at every step of the journey!

Role: Client Service & Executive Support Manager

Employment: Full-time

We are seeking a dedicated Client Service & Executive Support Manager to oversee trip planning for our high-touch clients and provide executive support to our CEO.

This role is a blend of Executive Support for our CEO and managing client itineraries. It requires meticulous attention to detail, quick turnaround times, and a strong commitment to providing an exceptional customer experience. The ideal candidate will have at least three years of experience in the luxury travel industry (or a similar field with high-touch clients) and a background as an Executive Assistant or similar. This individual should be an excellent communicator, a dedicated team player, and adaptable to evolving processes in our fast-paced environment.

Location: Remote, within the United States

Responsibilities:

Plan, create, and manage client itineraries in partnership with our CEO, demonstrating a first-class commitment to service
Lead your Operating Pod by scheduling daily and weekly check-in’s, ensuring all details are planned and scheduled in a timely manner
Liaise with vendors (properties, operators, guides, and other suppliers) to execute Trip Planning
Manage the procurement of the vendor quoting process and final invoice approval
Verify final vendor invoices for client trips and manage the approval process of vendor invoice payments through established protocols and working closely with accounting
Ensure all fees & payments are received from clients within established timelines
Collaborate with travel operations team from start to finish on trips and delegate tasks as needed
Catalog and manage relevant client and trip information in Salesforce CRM
Monitor client feedback and lead trip post-mortem reviews within your pod
Attend meetings and conferences on behalf of Luminary
Occasionally interact with clients to ensure their needs are met

Qualifications:

Bachelor’s Degree or equivalent
Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry (preferably in Luxury Travel)
Client focused ethos, committed to delivering purely positive outcomes
Exceptional organizational skills with an aptitude for multi-tasking
Strong ability to manage, distribute, and prioritize tasks
Extremely customer-oriented
Competent with software tools and technology
Excellent verbal and written communication skills
Diligent attention to detail
Deep passion/excitement for world travel
Extremely strong time management skills
Self-motivated with a strong work ethic to service clients
Willing to go the “extra mile” to surprise and delight customers

Compensation & Perks:

Competitive Salary
Commission Pay
Access to Healthcare Benefits (US Employees only)

Medical + Dental + Vision Insurance
One-Medical On-Demand Primary Care
Teledoc Virtual Health
Talkspace Online Mental Health Therapy
Kindbody Discount for Gynecology and Family-building Care
Flexible Spending Account
Access to Slavic 401k Software (US employees only)

Annual Team Retreat
Special access to reduced rates at luxury hotels
1 annual company-sponsored familiarization trip or “FAM” trip to properties around the world
Opportunity to participate in global travel conferences