Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

** 2nd Shift, Monday-Friday ranging from 2:00pm- 12:00am, with additional flexibility during peak seasons.

Manager DC Operations is responsible for the overall performance of an assigned distribution center building(s)

In conjunction with the Director this role will support the strategy to create and maintain a first-class employee experience with a focus on talent development, employee engagement, staffing and retention, and learning and training

This role will also support the facility strategy around operational activities to achieve profit and expense goals, provide the highest possible service to the market customer base, ensure compliance with corporate policies and government regulations, and provide a work-environment conducive to superior productivity, safety, and quality

P&L responsibility for assigned departments within the DC

Ensure timely, secure, accurate deliveries of DC products/services through optimum deployment of courier/delivery resources within expense/profit target parameters in all market and labor conditions

Minimize overtime for colleagues

Create & maintain strong relationships with field store partners, corporate partners, asset protection, and transportation to bridge service gaps and resolve concerns

Achieve all DC productivity, key performance and quality metrics, partnering closely with all supply chain teams/support partners to drive continuous improvement

Partner with Talent Acquisition, hiring center, and HR Manager resources to achieve staffing and retention targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc

Ensure appropriate floor presence, engaging with colleagues and front-line leaders to stay abreast of feedback and concerns, while validating execution of critical action items

Ensure strong communication channels throughout all levels of leadership and colleagues within the DC, inclusive of consistent follow-up with action items and feedback

Partner with HRBP to drive a colleague engagement strategy for the total DC

Provide creative flexibility for leadership team to drive engagement within their own teams, leveraging survey data to create action items

Create an “always on” engagement mindset within team continually asking how we are acting on colleague feedback throughout the year

Partner with Director for succession planning, talent management processes to grow, develop, and retain talent

Ensure a best-in-class training experience for all DC colleagues, providing the opportunity for colleagues to be successful

Partner with training and HR resources to enhance training and talent outcomes

Hold self and team accountable to develop a continuous improvement mindset with all operational processes and metrics while also looking for opportunities to enhance employee experience metrics such as annual engagement scores, retention, turnover, overtime, and more

Set targets for improvement and ensure an ownership mindset at all levels of the team

Drive an inclusive culture at all levels of the DC

Create a strong partnership with the HR Manager, and Training Coordinator to design and drive a comprehensive people strategy for the DC and assign accountabilities with teams

Meet regularly to measure results

Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion

Leverage thought partners (HR Manager, corporate partners, peers, team, etc.)

Optimize facility product flow and building capacity through root cause analysis and action planning while partnering with resources as needed to drive current and future state

Participate in meetings/calls with corporate partners to support the DC network and supply chain strategies

Contribute across boundaries to ensure the network can achieve strategic goals

Promote a high-performance culture by clearly setting goals and expectations

Act as a coach and mentor for team to develop and support IDPs for high potential talent

Hold DC leadership team accountable for developing the capabilities of their teams and creating IDPs for high potential talent

Drive usage of existing tools with teams

Continuous Improvement & Change Management:

Continuously look for opportunities both in own DC and the network to drive efficiency and the colleague experience

Make recommendations to Leadership, as appropriate

Fully embrace organizational improvement initiatives, acting as a change agent with one’s own team and peers

Leverage a results-oriented mindset, using metrics to monitor improvements

Coach and empower the team to drive change within their areas

Provide constructive and positive feedback on new initiatives to appropriate teams

Look for ways to break through implementation barriers rather than be impeded by them

Pay Range

The typical pay range for this role is:

$72,360.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 11/29/2024