Description

OPEN DATE: July 16, 2024

CLOSING DATE: August 14, 2024

POSITION TYPE: Trust Fund

APPOINTMENT TYPE: Indefinite

SCHEDULE: Full Time

DUTY LOCATION: Washington, DC
Low Risk/Non-Sensitive

Open to all qualified applicants

What are Trust Fund Positions?

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

Conditions of Employment

Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk.
Complete a Probationary Period
Maintain a Bank Account for Direct Deposit/Electronic Transfer.
The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

OVERVIEW

Come join a team of dedicated staff at an exceptional time in the Smithsonian’s history as we prepare for the Smithsonian Campaign for Our Shared Future. This ambitious fundraising campaign’s public phase will run from 2024 to 2026, culminating with the nation’s 250th anniversary. It will expand the Smithsonian’s reach and impact, empowering the institution to find solutions to today’s most pressing challenges. The Smithsonian is also planning two exciting new museums. The National Museum of the American Latino and the Smithsonian American Women's History Museum share the experiences and perspectives of Latinos and women across history and deepen our shared understanding of what it means to be an American. The Smithsonian has built a model fundraising organization, driven by talented staff across our many museums, research centers and cultural centers. This position offers exciting opportunities for the successful candidate to make a significant impact on the future of the Smithsonian. There is no better time to join this amazing Institution.

The Office of Advancement oversees and guides the fundraising efforts of the entire Smithsonian and is home to the central development organization for the Institution. In addition to raising significant support for a variety of Smithsonian initiatives, the Office of Advancement provides support services to advancement offices across the Institution. The office engages with staff throughout the Smithsonian in accomplishing their goals.

DUTIES AND RESPONSIBILITIES

The Smithsonian Office of Advancement seeks an experienced and creative candidate to fill the Program Associate, Membership Operations position. This position is in the Friends of the Smithsonian membership department and provides member services and administrative support of membership operations. The Program Associate will work collaboratively with the membership department and the finance and advancement teams of the new museums, the National Museum of the American Latino and the Smithsonian American Women's History Museum, to establish and maintain back-end operations. Duties include the following:

Financial Operations. Supports financial operations, including recording revenue, invoice processing and tracking, corporate matching gift processing, inter-unit transfers, purchasing, and the development of revenue and expense summaries. The incumbent assists in performing reconciliations between financial systems and supports contract bids.

Member Services. Serves a member service representative for the new museum membership programs by responding to inquiries from current, lapsed, and prospective members and donors; and from members of the Smithsonian staff and the public received from all channels. All interactions are handled in a courteous, professional, timely, and accurate manner. Serves as a liaison to vendors providing caging, data entry and acknowledgment services, and inbound telephone support. The incumbent works with the vendors to manage the process, resolves questions and problems, and serves as an escalation contact for member concerns. Assists in the development and implementation of processes, projects, reports, fundraising, and stewardship campaigns, and correspondence, as needed. Assists with member engagement and supports events hosted by the membership programs.

Office Support. Incumbent will support the team through the management of staff travel, electronic and physical file management, and general office administration.

QUALIFICATION REQUIREMENTS

Skills, Knowledge, and Expertise

The successful candidate will have a minimum of three years relevant experience, including member services, gift processing, and office administration. Other required skills include the ability to successfully manage multiple deadlines, the initiative to work both independently and as part of a team, strong writing abilities and exceptional attention to detail. Knowledge of Ellucian Advancement, Salesforce, or another complex membership database is preferred but not required.

Benefits and Application Instructions

The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery". The Smithsonian Institution offers a competitive salary and a comprehensive package of benefits. Interested candidates should submit their resumes and a cover letter by August 14, 2024. Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (Month and Year); and average number of hours worked per week.

Applicants who wish to qualify based on education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

Any false statement in your application may result in your application being rejected and may also result in termination after employment begins. Relocation expenses are not paid.

What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.

Commitment to Diversity, Equity, and Inclusion

The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact oastaffing@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.

The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: www.si.edu/oeema.

About Smithsonian Institution

Founded in 1846, the Smithsonian is the world’s largest museum and research complex of 19 museums and galleries, the National Zoological Park and nine research facilities. There are 6,000 Smithsonian employees, including approximately 500 scientists. The total number of objects, works of art and specimens at the Smithsonian is estimated at nearly 137 million.