TITLE:Service Designer

LOCATION:Washington, DC/ Onsite

MINIMUM EDUCATION:Bachelor’s degree in IT or related field or equivalent experience.

REQUIRED EXPERIENCE:5+ years

INTERVIEWS:In Person

Job Description:

The service designer will work collaboratively with stakeholders to develop a comprehensive understanding of the problem and ideate potential solutions to improve the delivery of services to District residents.

Responsibilities:

The main responsibilities of the Service Designer are as follows. It should be noted that stakeholder inquiry and insight should be involved throughout all parts of this process.

Lead human-centered design projects alongside a team of other innovators
Perform and manage user research
Maintain ongoing relationships and communication with stakeholders to ensure a user-centered design process and constant feedback
Design the User Journey Map and identify pain points and issues that need to be addressed in a given solution
Generate creative, bold solutions to public sector challenges
Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for the given problem
Prototype and test potential solutions in order to validate ideas and iterate
Design the Service Blueprint and prepare for presentation to the team and relevant stakeholders

Skills:

5+ years of professional experience in UX design. Required 5 years
Comprehensive understanding of human-centered design and design thinking. Required 5 Years
Experience planning and executing user research. Required 5 Years
Ability to synthesize complex qualitative data. Required 5 Years
Experience developing and testing low-, medium-, and high-fidelity wireframes and other types of prototypes with stakeholders. Required 3 Years
Experience designing a user journey map and the ability to then identify touchpoints and pain points. Required 5 Years
Ability to plan and execute co-creation workshops with relevant stakeholders. Required 5 Years
Experience planning and executing community outreach events. Required 5 Years