Overview

The Outside Sales & Design Consultant is a highly skilled salesperson with a proven track record of results and provides exceptional service in premium custom designs and organizational solutions for the whole home. This role designs and sells premium custom spaces to customers in their homes by appointment. This position manages and coordinates all phases of customer projects from in-home consultation, design, installation, and organizing to provide a seamless customer experience. This role is also responsible for building repeat clientele, receiving customer referrals, and creating their own leads in addition to leads provided by TCS. This role serves as part of a Custom Space Outside Sales and Design team for their local market and is a full-time exempt position offering a competitive base salary complemented by a lucrative monthly bonus incentive tied directly to sales performance .

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

Consistently meets or exceeds personal sales goals, lead to sold conversion and positive customer net promoter surveys.
Inspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a home
Ability to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional manner
Accountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and others
Develops clientele and new leads through ongoing customer relationships, networking, referrals, leads generated within and outside the store
Collaborates, partners, and maintains consistent communication with Store Leadership, store employees, and corporate partners to seamlessly complete projects from inquiry to installation
Remains current and adheres with The Container Store training, certification, selling, product knowledge, promotions, processes, and philosophies when interacting with customers, support center, store employees and installation
Proficiently and consistently uses company tools and email to effectively manage all aspects of customer relationship from consultation to
Provides consistent feedback and observations to Store Leadership, Custom Spaces Market Manager, on sales, service and process areas of opportunity and celebration
Assists customers with personal confidential information related to the Company credit card and application process
Arrives promptly to all scheduled appointments, and other required work assignments
Maintains discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

The Benefits Of Working Here

Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure.  Some of our benefits include:

Competitive Pay - $35,000 annually plus monthly incentive opportunity of $0-$5,000+
Medical/Dental/Vision Plans
Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera
Paid Time Off plus Holidays
401(k) Retirement Plan
Employee First Fund: providing grants to employees experiencing unforeseen emergencies

Qualifications

College degree preferred
2-5 years outside sales experience preferred, custom closets experience a plus
Proven track record of exceeding sales goals and driven for continual success
Self-starter who is well-organized, creative, solutions-oriented, and effective at managing time and schedules to close projects efficiently to successfully achieve goals
Knowledgeable about design principles, and experienced in outside sales and the custom space industry
Maintains professional appearance when representing The Container Store
Knowledge and passion for following trends in the custom space, interior design, fashion, and retail industry
Reliable transportation for travel to and from customers’ homes for scheduled appointments
Must have valid automobile insurance, pass appropriate state car inspection, and sign vehicle inspection form
Must meet safety regulations including passing a Motor Vehicle Records report and a criminal background check
Strong computer and tech skills: proficiency in Outlook, Word and knowledge of Excel, Salesforce, and design tools
Ability to work in a constant state of alertness and a safe manner
Ability to work effectively and efficiently when outside the store based on the Company Telecommuting Policy
Commitment and flexibility to manage schedule, work additional hours based on needs of customers and business
Ability to communicate clearly and effectively in a professional manner, both verbally and in writing, at all levels within and outside the organization
Ability to quickly separate mission-critical tasks from lower priority tasks and prioritize the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Possesses focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership
Must be at least 18 years of age

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices