Summary

The CRM and Sales Enablement team is responsible for driving Sales and Marketing productivity by providing training, support, and continual enhancement to our global Salesforce.com instance and associated tools The team supports 600+ users across our global Institutional and Intermediary lines of business.

We are looking for an experienced Salesforce Admin to overall drive adoption and maintain support for the North American Intermediary channel, as well as to contribute to global CRM initiatives. The NA Intermediary line of business consists of 100+ salespersons across the United States, covering Broker Dealers/Wirehouses, Private Banks, Registered Investment Advisors (RIA), Subadvisory, and Retirement relationships. This is an AVP or VP role, depending on experience level.

Responsibilities

Serve as the primary channel administrator, handling all administrative functions including user maintenance, dashboards and reports, list views, layout updates, workflows, and other configuration tasks
Train new and existing users, as well as developing training curriculum, tools and collateral, and driving overall adoption
Provide support for channel users, investigating issues, and acting as a liaison between our users, vendors, and technology teams to coordinate resolutions
Interface with data teams on automatic data feeds into CRM, monitor feeds to ensure they are performing as expected, investigating cross system issues and coordinating resolution across teams, contributing to projects to improve integrations based on business needs
Conduct or coordinate mass data uploads and clean-ups on an as needed basis
Own relationships with super users and managers within the Intermediary channel, to understand the Intermediary sales processes and help identify opportunities where the Salesforce platform could enable teams to sell, cross sell, retain assets, and/or improve their efficiency
Provide business analyst expertise, identifying business needs, documenting requirements, working with IT and global CRM product owner to determine solutions
Assist with the evaluation, scoping, configuration, testing, and release management for projects to meet channel needs

Qualifications

Undergraduate degree in economics, finance, business, statistics, or computer science preferred
Understanding of and experience with the Asset Management industry, and specific understanding or experience with the NA Intermediary (Retail) distribution channel
Experience with automated data feeds required; experience with DST, Broadridge, etc. preferred
3+ years’ experience with CRM Administration, 2+ years’ experience with Lightning
6+ years’ professional experience, preferably within asset management
Certifications (ADM201, ADM211) preferred
Experience with building and delivering training
Strong data management abilities, with data maintenance tool experience - Data Loader, DemandTools
Experience working in an agile project management environment
Excellent time-management, planning and organizational skills
High level of accuracy and attention to detail
Strong written and verbal communication skills
Self-starter with proven initiative and ability to work independently and as part of a broader team
Experience with business stakeholder management

Compensation Details

The salary range for this role is $140,000-$160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in New York City. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), life insurance and other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Neuberger Berman is an equalopportunity/affirmativeaction employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contactonlineaccommodations@nb.com.

Learn about the Applicant Privacy Notice (https://www.nb.com/en/global/disclosure-privacy-policy) .

Founded in 1939, Neuberger Berman is a private, independent, employee-owned investment manager. From offices in 39 cities worldwide, the firm manages $439 billion in client assets (as of September 30, 2023) across a range of strategies—including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds—on behalf of institutions, advisors and individual investors globally.

Tenured, stable and long-term in focus, the firm has built a diverse team—including 700-plus investment professionals and more than 2,700 employees in total—united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized byPensions & Investmentsas the first or second "Best Place to Work in Money Management” for last eight consecutive years (firms with 1,000+ employees).

Neuberger Berman believes strongly that all employees are entitled to be treated with respect and dignity, and to work in a professional and safe environment. These values are the cornerstone of our firm. We prohibit any form of harassment, whether mental, verbal or physical. We do not tolerate the support of terrorist groups, acts of terrorism, or threats of violence. All who wish to be employed by the firm are expected to uphold these principles.

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