Shift: Days

Summary

Are you a problem-solving professional with a passion for customer service and surgical supply coordination? If so, we have an exciting opportunity for you to join our team at Massachusetts General Hospital as a Service Line Resource Technician. You'll play a crucial role in ensuring the smooth operation of our peri-operative services.

Responsibilities

Direct Support: Provide operational support to the Peri-Operative Nursing team and Service Line Coordinator Team.
Efficient Inventory Management: Retrieve and deliver requested supplies to appropriate locations, ensuring accuracy in case cart contents.
Team Player: Work within a matrix team environment, demonstrate initiative, and handle workloads effectively even under stressful conditions.
Product Knowledge: Develop expertise in instruments, soft goods, and specialty supplies.
Covering Roles: Assist Service Line Coordinators when needed and as directed by the Customer Service Manager.
Package Integrity: Perform package integrity checks and maintain the integrity of sterile items during transport.
Stock Management: Collect unused surgical supplies and return them to stock locations.
Adaptability: Support and supplement the case pick process as operationally necessary.
Additional Tasks: Perform other duties as assigned.

Skills & Competencies

Exceptional customer service and problem-solving skills.
Ability to understand and use medical terminology.
Basic computer skills, proficiency in Microsoft Office, and knowledge of EPIC and SPM are preferred.

Education: High school diploma, GED, or equivalent

Experience

Preferred: Over 1 year of customer service experience
Preferred: Over 1 year of experience in an OR/Sterile Processing Environment

Working Conditions

Rotating on-call requirements
Involves walking and standing for extended periods; manual labor may be required.
Exposure to the Operating Room environment.
Strict dress code, including wearing surgical scrubs.
Ability to lift up to 25 lbs., stoop, bend, pull, and handle materials.

Benefits

We offer comprehensive benefits packages for our eligible employees, including:

Medical, Vision, and Dental Insurance: Available from day one.
Tuition Reimbursement
Subsidized MBTA Pass: 50% discount.
Employee Perks: Enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events.
Resources for Child Care and Emergency Backup Care
Hospital-Paid Retirement Plan and Tax-Sheltered Annuity Plan

Join our team and become an essential part of Massachusetts General Hospital's peri-operative services. Apply today!

Primary Location

MA-Boston-MGH Main Campus

Work Locations

MGH Main Campus

Job

Materials Mgmt

Organization

Massachusetts General Hospital(MGH)

Schedule

Full-time

Standard Hours

40

Shift

Day Job

Employee Status

Regular

Recruiting Department

MGH Operating Room Admin

Job Posting

Aug 12, 2024