Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting into the Director, Health Plan Delivery, theManager, Health Plan Deliveryis accountable for managing the staff responsible for Project Management, Program Management, and implementation delivery of Availity Essentials and Intelligent Gateway products to new and existing health plans through the entire implementation life cycle. This position works directly with clients and leadership at various levels within and outside of the organization. TheManager, Health Plan Deliverywill be required to perform work assignment, sales support, backlog and forecast planning, reporting, customer success measurement, continual improvement, escalations, and oversee ensure on-time delivery based agreed to scope for successful delivery. This role will be highly engaged with Solutions Engineers, Implementation Analyst and Product Management (when needed) for the planning of implementation alignment for delivery of solutions.

Sponsorship, in any form, is not available for this position.

Location:Remote, US

Why You Want To Work On This Team

Enjoy leading large complex implementations for clients in the payer space
Passionate about coaching and developing high performing teams
Solutions oriented person that is committed to delivering exceptional customer service

To Be Qualified For This Position You

Bachelor’s degree or the equivalent in work experience.
3 years of leadership / managing people / supervisory role.
Minimum of 5 years of healthcare and/or IT related project implementations experience
Experience in interviewing and hiring practices.
Experience / participation in healthcare industry data organizations.
PMP certification a plus.
Proven track record in managing multiple, complex strategic initiatives.
Demonstrated people management skills.
Strong ability to make sound decisions on priorities and motivate teams towards improvement.
Ability to make sense of complex, intertwined set of business/technical issues and create a relevant picture of what matters the most to ensure an actionable plan.
Ability to communicate and present in verbal and written format in a clear, concise, and professional manner, appropriately tailored to audiences.
Solid understanding and experience in Health Plan’s integration, process, and program needs and how they align with Availity’s products and best practices.
Strong analytical, problem solving, negotiation and collaboration skills.
Ability to work in a fast-paced, highly stressful and changing environment.
Demonstrated political awareness and ability to diplomatically handle sensitive situations with internal and external customers and ability to cultivate effective, productive customer relationships and partnerships.
Ability to produce critical deliverables in a high time bound engagement with minimal guidance.
Ability to lead and influence team members (both internal and Health Plan) to achieve the stated objectives.
High degree of comfort, confidence, and fluency in communicating with executive leadership team.
Ability to travel up to 20%.

You Will Set Yourself Apart With

Leadership experience with large, complex implementations in the healthcare technology space
PMP of PgMP Certification
Deep payer expertise

You Will Be

Managing, assigning, and prioritizing Health Plan implementation related project and program management activities through the implementation lifecycle.
Ensuring implementation processes and procedures, including key milestones, and timeframes are met and identifies opportunities for process improvement.
Participating in cross-functional group of stakeholders ensuring the right project structure, governance, and resource allocation to deliver on commitments in support of the Health Plan strategy.
Providing guidance for, plans, leads, and facilitates critical discussions with both the client leadership and SME's.
Managing and maintaining implementation KPIs to measure performance and efficiency against our goals. Utilizes KPIs to drive improvements.
Providing executive level communications (both verbal and in writing) on program status.
Documenting and presenting constructive performance assessments and sets developmental goals.
Managing human resources related activities to include hiring, coaching, and mentoring, as appropriate.
Accountable for revenue stream as implementations are delivered and cost center budgeting activities as required.
Maintaining budgets including forecasts and manage costs and resource needs.
Managing the work schedule for the team to ensure appropriate resource allocation
Acting as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to customer issues.
Identifying the roles, skills, and knowledge required and ensure staff has the resources and skills needed to support all work initiatives.
Committing to on-going training, and teambuilding to support strong team culture and resource retention.

Availity Culture And Benefits

Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next Steps

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview Process

Recorded Video Recruiter Pre-Screen
Video Interview with Hiring Manager
Video Interview with Implementation Peer Partners
Video Interview with Senior Director, Strategic Health Plan Delivery Services
Final Video Interview with Vice President, Strategic Operations & Delivery

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify athttp://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers