Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Requires 70% travel to programs. Not a remote job. Must reside in California.

Full Time; Shift Hours and Days vary as needed

Expected starting wage range is $77,486.76 - $95,724.20. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

Position Summary

The Regional Health Information Operations Manager is responsible for supporting the functions of Clinical Information Management Services.

THE IDEAL CANDIDATE

Role

The ideal candidate for the Regional Health Information Operations Manager role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare’s values. The ideal candidate is someone who has a strong understanding of what drives operational excellence beyond financial performance. We define operational excellence in 4 key areas:

Clinical Quality Excellence. First and foremost, the care we provide for those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients, which reduces the number of adverse events within the programs.
Workforce Engagement. Having a workforce that is highly engaged translates into the quality-of-care Telecare can provide its clients. Being able to maintain low turnover and having staff that stay and grow with the organization are key measures of success.
Customer Satisfaction. Our customers are important. The VP of Program Operations needs to be able to regularly interact with customers and ensure awareness of Telecare’s commitment to both delivering high quality care and fiscal responsibility.
Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization’s success.

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will bring strong financial acumen to this role and the ability to hold themselves and others accountable for their work product. The ideal candidate will be passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values to drive both clinical and financial results.

REPORTING STRUCTURE

The individual serving this role will have a solid line reporting relationship with the Director, Clinical Information Management System, and a dotted line reporting relationship to the Regional VP of Operations. In collaboration, they will be responsible for providing subject matter expertise, professional judgment, and functional integrity to the regional team.

It is expected that most of this individual’s work (75-80%) be focused on supporting Operations regional goals connected to the Four Pillars: Clinical Quality Excellence, Employee Engagement, Customer Satisfaction, and Financial Security. While the VP of Operations will be responsible for driving the implementation of regional priorities, the individual in this role will be expected to partner with the Regional Operations VP to establish the regional priorities.

Qualifications

Required:

Credentialed as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA), through the American Health Information Management Association (AHIMA)
Minimum of six (6) years of experience in the management of behavioral health clinical records across all levels of care including, but not limited to: acute, subacute, inpatient, and skilled nursing and community programs in the past 5 years.
If non-credentialed; a minimum of ten (10) years’ experience in the management of behavioral health clinical records across all levels of care including, but not limited to i.e. acute and subacute inpatient, skilled nursing, and community programs in the past with the additional requirement of obtaining RHIT or RHIA credential within 2 years.
Knowledge of Federal and State Regulatory and Accreditations Requirements (i.e., HIPAA,CMS, CMIA, LPS, OBRA,JCC, CARF)
Working knowledge of external reporting requirements, where applicable. (i.e., HCAI.OSHPD, NRI, DHCS )
Knowledge of various EHR and Hybrid Record Systems and Conversions
Experience in small to mid-size hospitals/facilities.
Working knowledge of ICD-10 CM, CPT, HCPCS
Must be at least 18 years of age.
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, a valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred

Consulting experience in all aspects of HIM Management
Knowledge of information systems and healthcare applications in addition to database applications and report writing
Experience in quality management and education.

Essential Functions

Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders.
Monitors documentation quality and timeliness for programs in their region. Develops and monitors performance improvement plans where needed.
Partner with Quality Managers to conduct internal audits (rounding) of programs within their region and assist in the development, implementation, and monitoring of corrective action plans. Leads HIM to process improvement from inception to final resolution.
Assists in recruitment, training and onboarding of technicians and coordinators responsible for health information quality and integrity.
As a member of the Data Integrity Team, provides oversight and corrective action to ensure data integrity as it relates to duplicate clinical records that may impact client safety.
Provides support to assigned regions for quality reporting, regulatory compliance, EHR application support, and HIM startup implementations.
Assists in the development and implementation of policy & procedures governing health information and medical records to ensure compliance with applicable specific federal, state regulatory and accreditation standards.
Assists in the preparation of reports for both program and corporate committees on matters concerning or related to the operations of the Health Information Management Services
Support HIM Compliance and privacy and quality programs throughout the organization.
Member of the Corporate Health Information Management and Quality Committee

Adherence To

The AHIMA Code of Ethics six purposes:

Promotes high standards of HIM practice.
Summarizes broad ethical principles that reflect the profession's core values.
Establishes a set of ethical principles to be used to guide decision-making and actions.
Establishes a framework for professional behavior and responsibilities when professional obligations conflict or ethical uncertainties arise.
Provides ethical principles by which the public can hold the HIM professional accountable.
Mentors’ practitioners new to the field to HIM's mission, values, and ethical principles.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Skills

Strong leadership, organizational, and time management skills
Excellent verbal and written communication skills
Ability to work independently and as a team member.
Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Access, Sharepoint, and Outlook, as well as experience in multiple billing platforms

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, walk, bend, push, pull, and lift and carry items weighing 25 pounds or less as well as to frequently reach, twist, squat, kneel and do simple grasping occasionally. The position requires manual repetitions, deviations and dexterity.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.