Experience: 5-10 years

Location: San-Francisco/Bay-Area - Hybrid

Job Type: Full-time

About Klarity

Klarity (YC S18) automates Unstructured-Document workflows using GenAI. Our vision is a future of Exponential Organizations - companies that can hyper-scale without vast operational teams of humans reading documents.

Our customers include companies like Cloudflare, CrowdStrike, DoorDash, and Zoom. They use Klarity to 1) save time and money, 2) reduce compliance risk, and 3) speed up manual contract review. But talk is cheap, so try our demo!

We found strong Product Market Fit in 2020 and just raised a $70m Series B in June 2024. We are looking to add a brilliant, entrepreneurial Customer Success Manager to the team!

Our Gen AI Journey

Founded in 2017, we shipped multiple NLP/ML product iterations pre-chatGPT. In 2023 we rebuilt our core AI platform using GenAI.

We’re not your average Gen AI startup, gradually layering LLMs on. We’re all in. We have more than 15 unique LLM use-cases in production with 10+ LLMs under the hood. We have shipped multiple first-of-its-kind customer experiences including video workflow analysis, natural language analytics, complex table parsing, and table-matching. To date, we have processed 600,000+ documents through our GenAI platform.

The Role

As a foundational member of the Customer Success team at Klarity, you will be responsible for the successful delivery of the Klarity platform and the ongoing growth and value realization for customers throughout their journey. You will play a key role in defining the playbook for GenAI transformation for our customers, and engage in deep cross-functional collaboration to evolve our processes, product, and customer engagement strategy.

We’re experiencing hypergrowth and significantly exceeding revenue targets. Much of this growth is coming from Klarity’s largest enterprise customers like Zoom, Zendesk, UIPath, 8x8 etc., so your role as a Customer Success Manager will be business critical in meeting this demand and delivering a best-in-class customer experience.

You will lead the implementation of Klarity with our customers to drive initial product value
You will partner cross-functionally on ongoing discovery of new use cases and translate customer needs into product solutions
You will define and evolve the Customer Success playbook for GenAI transformation for our customers
You will develop trusted advisor relationships with customers to ensure they are achieving value
You will engage in close collaboration with Product and Engineering teams representing the voice of the customer
You will partner with internal teams and customers ongoing to secure successful engagement, adoption, and growth

We are a team of builders, setting out to do something no one has ever done before, and we are looking for our next exceptional team member!

Preferred Qualifications

You have 5-10 years prior experience in Implementation, Sales/Success/Solution Engineering, or other customer-facing roles with Enterprise customers.
You have a strong track record of leading successful implementations of software/SaaS solutions of $200k+ Annual Contract Value.
You have the desire to be on the bleeding edge of Gen AI and be the first to develop the Enterprise Gen AI implementation and customer success playbooks.
You have the desire and ability to go deep into the weeds of complex enterprise workflows like RevRec, Billing and Order Management. You are familiar with the enterprise Finance stack: CRM, ERP, CLM.
You are comfortable with technical complexities and can own breaking down technical requirements into tasks that can be delegated to engineers.
You enjoy high-paced environments where you get to wear multiple hats, build processes, and consistently problem-solve.
You have a history of fostering strong relationships with customers and teammates, including senior-level executives.
You are tactful and poised under pressure.
You have an appetite to learn and have an ownership mentality - if you see something needs to be done, go do it

Benefits

Medical, Dental, and Vision insurance
401k
$100 Monthly Wellness budget
Annual Learning budget
SF/Bay-Area Relocation bonus (where applicable)

Join Klarity and be part of a team that is pushing the boundaries of AI and transforming how companies handle unstructured documents.

Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.