9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

About This Job

The Manager, Strategic Program Management at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of products that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view. In this role, you will have the opportunity to work with and support different teams in the discovery and creation of next generation tools and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company. In this role a candidate will support large scale product work, executing aligned with the vision, strategy, confirming the user experience and validating performance metrics of the product. In addition, ensuring product goals are aligned with the broader program strategy and identifying contingencies that affect other products.

Manager, Strategic Business Analytics

CarMax Auto Finance, Kennesaw, GA

Purpose

CarMax Auto Finance is seeking a manager to join the Strategic Planning and Delivery (SP&D) Business Analyst team where you will be a manager of a high functioning agile team supporting a fast-moving array of business and technical partners. This will include partnering with the business and IT owners to refine our user story cards, write and track business requirements, and be able to present them to the technical team. Our Business Analysts excel at teamwork and are comfortable building relationships and interfacing with both technical and non-technical resources. They are the analytical authorities at CarMax. As a manager on this team, you will coach and lead analysts to apply analytical rigor to CarMax’s proprietary, industry-leading data, to formulate and test theories about specific business areas and do the same yourself. You will leverage your insights in combination with advanced analytical techniques to develop analysts to be the best that they can be. The ability to self-organize and multi-task in a highly collaborative team environment and to effectively manage and engage a team is a must for this role.

What You Will Do

Business Requirements Analytics and Analysis

Oversee the ongoing maintenance of methodology, business requirements techniques, templates, etc. to train the team to support quality business requirement gathering, writing, and tracking capabilities.
Manage the effort to elicit an understanding of the business need and guide the team to write effective business requirements that technology can utilize to design and code to support company change initiatives and partnership with project /delivery managers to align strategic direction and the requirements thru to delivery.
Proactively identify problems and opportunities and work collaboratively with the team to develop and propose solutions to business owners or the technology team.
Collaborate and partner with Program Managers, Project Managers, Delivery Managers, Designers, and Developers throughout the discovery, design, and development process. In addition, track and report out on requirements requested vs. implemented, initiative status updates, job aid documentation, training communication needs, and return on investment (ROI) tracking.
Support the team in translating operational requirements and behavioural expectations into automated requirement capabilities to enhance the drafting of initial user acceptance testing test scripts and job aid updates needed.
Personally draft or oversee drafting of initial test scripts for UAT and post go-live to ensure requirements are effective and utilized by associates.
Manage maintaining an inventory of requirements to draw from, compare, etc.
Post initiative delivery, determine if ROI projections occurred, such as performing screen function/use testing and transcribed analytics to understand themes.
Conduct exploratory analysis and specific interaction analysis for various stakeholder needs and develop analytics and reporting to support tracking of existing requirements and continuous monitoring to help drive key decisions and training needs.
Ensure the team has the tools needed to deliver quality and efficient work and to support partnership interactions: such as LeanKit, Dashboards, etc.

ROI

Manage the process to create, calculate, and document the ROI of each initiative, assist with creating business cases and ensure status reporting.
Work collaboratively with business partners to track ROI through initiative execution and deployment.
Draft ROI metrics for SP&D executive communications.

Growth and Training

Evaluate training needs for the team, create and implement training to close training gaps; research and propose external training resources to support the team as needed.
Collaborate with the Analyst Community of Excellence and other analyst communities and ensure the team does the same.
Oversee and report out on team budget and vendor invoice review. Maintain proactive partnerships with key vendors and evaluate the need for alternative vendors.
Manage and engage a team of analysts through effective teaching, management oversight, on-going feedback, performance management, evaluation and creating team engagement.
Actively participate in the recruiting process to identify and select analytical and technical resources to staff the team to meet the needs of the business.

Intake Process and Initiative Inventory and Cards

Manage and enhance SP&D Intake Process.
Review Intake Items with SP&D Sr. Management Team. Manage the analyst team to input cards into LeanKit for approved initiatives and initiatives to address customer pain points as reported out by the CAF Complaint team.
Thought partner in determining KPI/OKR’s for initiatives. Own the creation & maintenance of reports and dashboards to monitor KPIs/OKRs.

Communication Focus

Manage, design and create reporting and dashboards in data visualization software (e.g. Tableau, Power BI) to regularly report out on initiative status, executive reporting, board reporting, and CAF strategic plan status in a manner that simplifies complexity and generates excitement.
Tailor communications to various audiences with different interests and/or levels of familiarity with the technology.
Manage the initial drafting of job aid documentation and training material as needed for CAF end user community as it relates to requirements built.
Collaborate on analytical approaches applied to initiatives with internal customers and respond to questions.

Play a key role in organizational improvements

Our company’s success is motivated by our customer/associate-centric data-informed approach to problem solving with an unparalleled focus on a company culture supporting our associates and our community. As a Manager on the SP&D team, you will have a direct role in this effort by leveraging you and your teams analytical abilities to evaluate the effectiveness of companywide improvements in business processes and technology. It takes a tenacious enthusiasm for problem-solving, combined with an inherent passion for doing what’s right, to balance the needs of the business and our associates. You will manage a team in an environment that is collaborative, diverse, fast-paced, teamwork-centric, and ever-evolving. Working collaboratively within the SP&D team, business partners and technology teams is a must in this role.

Qualifications And Requirements

Bachelor’s degree or the equivalent experience in relevant field is required
2 - 3 years’ experience in Business Analyst or Data Analyst positions or related field required
1 -3 years of management experience is required; for internal associates’ completion of the company management development program, MDP is required
Proficiency in Microsoft suite of software (Word, Excel, Powerpoint, etc.)
CAF or other finance company experience preferred
Ability to communicate effectively to technical and non-technical Associates including strong verbal and written communication, ability to create and deliver organized presentations, tailor message to the audience, and facilitate group discussions.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.