Business Analyst

We are actively seeking a Business Analyst to join our Support Services Analyst Team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients.

The BusinessAnalystwill report to the Revenue Cycle Analytics Manager and provide direct support to Revenue Cycle and Finance team members; however, there will be exposure across multiple departments (Accounting, Marketing, Clinical Leadership, etc.). This role entails project management, administrative support, and ad hoc issue management and reporting.

Out- of-state travel is not required; however, 2 days in the office are required for team-building and cross-functionality among analysts (schedule is flexible).

Responsibilities

Obtains business requirements from internal customers and accurately communicates these objectives to Leadership and other stakeholders, as needed
Assists with weekly, daily, and monthly reporting requirements to support Revenue Cycle, Operations, and Finance department leaders
Partners with Revenue Cycle staff, including executives, to develop new reporting and support ongoing improvements
Leverages PowerBI, SQL, and Excel to expand reporting and to find efficiencies in the distribution of information
Builds relationships with team members, leaders, and the field in order to facilitate support across all potential areas

Role Specific Competencies

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Critical Thinking: Is able to quickly learn new processes; analyzes situations to identify potential issues, conflicts, and plan for future steps; applies past knowledge and experiences to increase efficiencies moving forward
Presentation Skills & Written Communication: Is effective in a variety of formal presentation settings: in one-on-ones, in small groups, in large groups, with peers, with supervisors, etc.; commands attention and can manage group process during the presentation; is able to change tactics midstream when something isn’t working; is able to write clearly and succinctly in a variety of communication settings and styles; is able to get messages across that have the desired effect
Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; is able to attend to a broader range of activities
Organizing: Is able to multitask; uses resources effectively and efficiently; arranges information and files in a useful manner

Qualifications

Advanced knowledge of Microsoft Office, specifically Excel, is required
Advanced knowledge of Microsoft PowerBI/Power Query and SQL is required
Familiarity with DAX Query is a plus
2-4 years of experience within a business, consulting, or analytical role with a focus on management, information systems and/or business-related field are required
Bachelor’s degree from 4-year College or University; a focus on analytics, finance, business, management, operations, or a related field is preferred